Top Operations & Support Jobs

Lead enterprise IT incident response, coordinating cross-functional teams, communications, escalations, documentation, root-cause analysis, trend reporting, and post-incident improvements. The role manages high-impact incidents, proactively addresses operational risks, mentors teams, improves ITSM workflows, and uses AI tools to enhance incident documentation and analysis. Requires 5+ years of IT incident management experience, ITIL knowledge, ITSM and observability tools experience, cloud and infrastructure familiarity, change-management knowledge, and strong communication and problem-solving skills.

Supports endpoint asset management and IT depot logistics, including inventory, equipment staging, shipping, receiving, disposal, returns, retail and showroom setup, and supply management. Maintains service-level agreements, coordinates with business partners, resolves technical challenges, and identifies process improvements. The role requires strong organization, communication, problem-solving, customer service, and familiarity with asset management, logistics, warehousing, shipping, and end-user computing technologies.

This is a general application for candidates interested in joining Ad Astra when no specific role is posted. The company emphasizes learning, teamwork, innovation, client success, higher education, efficiency, and alignment with its core values. No specific job responsibilities, technical qualifications, experience requirements, travel expectations, or security clearance requirements are provided. Applicants must be legally authorized to work in the United States; Ad Astra does not provide work visa sponsorship.

Supervise and develop pre-sales and post-sales customer support representatives. Manage coaching, scheduling, escalations, performance metrics, customer satisfaction, support processes, and training programs. Partner with Sales, executives, Logistics, Fulfillment, Supply Chain, Engineering, and other teams to resolve customer issues and improve service quality. Monitor operational KPIs, identify trends, support high-value accounts, and recommend workflow and product improvements.

Supports daily middle-office operations across trade settlement, reconciliation, cash management, trade support, and data management for multiple fund types and custodians. Monitors trading workflows, resolves discrepancies, collaborates with trading and back-office teams, maintains procedures, supports compliance and audit activities, and improves processes through automation. Uses Excel, VBA, Python, and LLMs to enhance efficiency, accuracy, and operational risk management.

Provides Tier 3 help desk support for 300+ users, trains technicians and service coordinators on business systems, manages user provisioning, documents and improves standard operating procedures, assists with system implementations, and supports Finance operations including billing, accounts payable, collections, ERP readiness, data cleanup, and reporting. Regular travel to division offices across Virginia, North Carolina, and South Carolina is required.

Provides executive leadership for a Head Start and Early Head Start program, overseeing operations, staff, budgets, grants, compliance, quality improvement, community partnerships, and board relations. Ensures services meet Head Start, licensing, and funding requirements while supporting children and families. Leads strategic planning, audits, reporting, fundraising, staff development, and organizational sustainability. Requires occasional travel between centers and community locations, flexible hours, and a valid Texas driver’s license.

Provides general administrative and clerical support for daily office operations, including correspondence, email, document preparation, data entry, filing, recordkeeping, report creation, and office organization. The role prepares and edits documents using Microsoft Office, supports office staff and management, and maintains confidentiality. It requires strong organization, communication, multitasking, reliability, and prior administrative, receptionist, front desk, or office experience.

Counts, verifies, reconciles, and documents gaming revenue from slot machines and table games. Handles secured drop boxes and carts, enters count data, maintains records, identifies discrepancies, and follows casino security controls and Nevada gaming regulations. The role requires accuracy, confidentiality, physical stamina, early-morning and variable scheduling, and the ability to work independently or on a team in a secure casino environment.

Manages mortgage collateral records, assignments, lien releases, document custody, imaging, shipping, audits, and exception resolution. Coordinates with internal teams, vendors, document custodians, auditors, investors, and sub-servicers to ensure accurate and timely processing. Performs data entry, reporting, reconciliation, quality control, archive support, mailroom backups, and check-processing controls while maintaining compliance, confidentiality, and operational procedures.