Top Operations & Support Jobs

Supports the CEO and Executive Office through calendar and meeting management, correspondence, board materials, agendas, minutes, filing, communications, telephone handling, special projects, and front desk backup. Maintains confidentiality, assists with organizational publications and accreditation activities, coordinates acknowledgments and recognition, and manages daily office opening and closing procedures.

Processes insurance claims for restoration projects by creating Xactimate estimates, auditing CRM records, gathering claim information, preparing contracts and documentation, negotiating with adjusters, monitoring project status, communicating with customers and internal teams, and assisting with collections and complex claims. The role supports operational, sales, profitability, and customer experience objectives.

Supports business process improvement initiatives through requirements gathering, process documentation, project tracking, testing, defect management, training materials, change management, and rollout support. Partners with business, technology, analysts, and program managers while developing foundational business analysis and project management skills. The role also supports Agile and Scrum activities, including user story writing, backlog management, UAT, and post-production validation.

Oversees library circulation operations during evening and weekend shifts, staffs the circulation desk, supports patrons with physical and electronic resources, and manages check-in, check-out, shelving, reserves, interlibrary loans, and basic cataloging. Leads, schedules, and trains student assistants when the Librarian is unavailable. Provides reference assistance, enforces library policies, maintains the library space, supports technical services, and records circulation and reference statistics.

Provides Tier 1 and Tier 2 technical support for SharePoint and Microsoft Power Platform environments. Troubleshoots permissions, workflows, legacy customizations, Power Apps, Power Automate, and Power BI issues; documents resolutions in ticketing systems; explains licensing and governance; escalates complex problems; and improves support knowledge resources. The role is onsite at a government facility in Washington, D.C., supporting enterprise and classified environments.

Provides reference, research, circulation, and instructional support for an art research library. Assists museum staff, scholars, students, and community users; oversees reading room operations, collection access, interlibrary loans, cataloging, serials, statistics, displays, and public programming. Supports archival processing, volunteer projects, and library communications while maintaining safe collection handling and collaborative museum relationships. Requires occasional evening and weekend work and may oversee operations in the Head Librarian’s absence.

Supports management of a 200-unit apartment community through leasing, resident services, rent collection, budgeting, marketing, vendor coordination, maintenance oversight, safety compliance, employee leadership, and administrative tasks. Processes applications, leases, move-ins, renewals, move-outs, financial documents, payroll, and eviction notices. Leads meetings, coordinates resident events, maintains property standards, handles emergencies, and delivers sales-focused customer service.

Provides frontline business-facing support for finance applications, investigating issues, resolving data and integration problems, and identifying recurring work for automation. Builds AI skills, agents, workflows, and knowledge resources using tools such as Claude and ChatGPT. Coordinates entity data remediation, monitors integrations, supports testing, and translates root causes into Jira stories and product improvements. Requires strong SQL, data analysis, production support, generative AI automation, and business communication skills.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Supports nonprofit fundraising operations through donor and prospect research, database maintenance, gift acknowledgments, reporting, correspondence, file organization, event logistics, and administrative coordination. The role interacts with donors, partners, and board members while supporting individual and corporate fundraising efforts. It requires strong data management, organization, communication, project coordination, mission alignment, and English fluency; Spanish is preferred.