Top Operations & Support Jobs

Handles inbound calls and correspondence from credit card merchants, sales representatives, and customers seeking account closure or contract information. Resolves issues, explains contract and policy details, processes complaints and closure requests, documents interactions, prioritizes information, and supports overflow call queues while maintaining professionalism and accuracy.

Manages digital asset intake, cataloguing, retrieval, metadata, taxonomy, version control, rights documentation, and quality assurance across internal and client libraries. Supports global DAM implementation through asset migration, workflow testing, metadata validation, onboarding, training, and issue resolution. Coordinates with creative, production, business affairs, project management, client service, and technical teams to ensure assets are accessible, accurate, compliant, and ready for reuse.

Provide customer-facing technical support for mission-critical media processing applications. Monitor application health and performance, troubleshoot ingest failures, metadata and network issues, administer Linux and Windows Server environments, use SQL for diagnostics, document incidents and root causes, and coordinate with database, systems, network, product, development, and customer teams to resolve issues within SLAs.

Provides desktop hardware and software support for internal users, including PC repair, network troubleshooting, workstation setup, system maintenance, security, backups, and specialized application support. Installs and maintains communications equipment, resolves service requests, coordinates vendor assistance, documents systems, trains users and IT staff, and supports LAN/WAN operations across Tribal sites.

Provides enterprise desktop and audiovisual support, primarily for Mac endpoints and conference rooms, with secondary Windows support. Responsibilities include troubleshooting hardware and software, administering JAMF, BigFix, and Intune, supporting conferencing platforms and events, managing assets, developing endpoint workflows, documenting solutions, and delivering high-touch support to executives. The role also maintains technology standards, coordinates with vendors, resolves escalated issues, and supports onsite and remote users.

Provides administrative and operational support for the TotalCare Center Manager and FDNY account, including scheduling, reporting, customer communications, records, invoices, and service coordination. The role also supports receiving, cleaning, tracking, packing, and shipping firefighter PPE gear, operating industrial laundry equipment, and maintaining organized work areas. Requires strong Microsoft Office skills, customer service, organization, communication, and attention to detail.

Fraunhofer USA offers internships at its centers for university students during their studies or within one year of graduation. Applicants must identify their preferred center and internship availability dates. Opportunities are open to U.S. citizens, permanent residents, international students, and candidates eligible for the J-1 visa program or other U.S. work authorization.

Supports Canvas and other instructional technology platforms, provides faculty and staff training and troubleshooting, manages learning technology integrations, evaluates emerging educational tools, develops training resources, and promotes accessibility and quality in digital learning environments.

Supports a high-volume music touring desk by coordinating calendars, calls, meetings, deadlines, contracts, offers, routing, and tour materials. Serves as a point of contact for clients, promoters, managers, and internal teams while prioritizing competing requests, anticipating needs, resolving issues, and keeping touring operations organized and efficient.

Processes life insurance claims accurately and promptly by verifying documentation, evaluating eligibility and policy benefits, ensuring correct system processing, documenting claims, and communicating with insureds, agents, providers, attorneys, and employers. Maintains productivity and quality standards, adapts to claims software changes, supports workflow, and handles customer inquiries professionally.