Top Operations & Support Jobs

Handles inbound and outbound service calls for an automotive dealership. Schedules maintenance, diagnostic, warranty, recall, and repair appointments; follows up with customers; answers questions; resolves concerns; documents interactions; coordinates with service personnel; and manages loaner reservations when needed. The role requires professional communication, multitasking, accurate recordkeeping, use of multiple dealership systems, and maintaining a positive customer experience in a fast-paced environment.

Provides administrative and secretarial support, including scheduling, records management, purchase orders, payroll preparation, budget assistance, reporting, correspondence, spreadsheet creation, supply ordering, and responding to inquiries from students, staff, faculty, and the public.

Supervises slot department personnel and daily casino slot operations. Responsibilities include coaching and training staff, monitoring jackpots and equipment, performing headcounts and reports, enforcing casino policies and gaming standards, managing shift functions, handling overrides, conducting evaluations, resolving issues, and ensuring compliance with MICS, TICS, and Title 31 requirements.

Provides personalized customer support for lawn and pest services, handling complex concerns, service recovery, billing questions, cancellations, retention, and customer education. Specialists use CRM and AI-enabled tools, document interactions, resolve issues at first contact, collaborate with internal teams, and maintain ownership through resolution. The role emphasizes emotional intelligence, problem-solving, communication, coaching, and continuous improvement.

Provides L2/L3 production support for enterprise .NET applications, APIs, services, integrations, and databases. Troubleshoots incidents, performs root cause analysis, manages SLA-driven support, coordinates deployments and releases, validates fixes, and collaborates with development, QA, database, infrastructure, and business teams. Maintains documentation, supports problem and change management, and improves application stability and operational efficiency.

Leads business performance management, business intelligence, and workforce enablement for Strategic Resourcing. Owns KPIs, scorecards, dashboards, operating rhythms, insight reviews, onboarding, training, knowledge management, and continuous improvement initiatives. Partners with functional leaders and data teams to identify performance gaps, translate insights into action, improve operational scalability, and measure adoption and outcomes. The role also manages team priorities, coaches employees, and coordinates cross-functional program delivery.

Provides senior-level technical support for healthcare software and Software as a Medical Device products. Responsibilities include troubleshooting web, mobile, and desktop applications; resolving API, performance, and infrastructure issues; managing escalated customer cases; documenting SOPs; coordinating with engineering and customer success; leading internal projects; and mentoring technical services team members.

Abstract telecommunications leases and amendments in Verizon FUZE, calculate rent streams and escalators, reconcile back-rent payments, audit lease data, retrieve and review assignment packages, and resolve document discrepancies with Verizon. The role requires telecommunications site acquisition experience, lease analysis, database accuracy, stakeholder coordination, negotiation, project management, and strong communication skills.

Provide Tier 2/3 IT support for business clients across Windows, macOS, mobile devices, Microsoft 365, Azure, networking, endpoints, hardware, and software. Administer cloud and endpoint environments, troubleshoot security and connectivity issues, maintain tickets and documentation, support installations and migrations, train clients, and proactively remediate technical problems. The role includes occasional after-hours/on-call support and approximately 15% travel for client visits or projects.

Provides customer and affiliate support by coordinating service requests, following up on work orders, scheduling services, collecting documentation, and communicating status updates. Supports Account Managers, manages high-volume correspondence, maintains accurate records, resolves and escalates issues, and coordinates multiple priorities in a fast-paced environment while protecting sensitive customer information.