Top Operations & Support Jobs

The Groups Coordinator manages operations for group business, overseeing training, events, and advisor programming, ensuring smooth execution and efficiency.

Lead booking operations support for Fora advisors, owning complex booking escalations, managing a distributed contractor support team, improving tooling and SOPs, surfacing systemic issues to Product/Engineering/Finance, and driving scalability initiatives while meeting support SLAs and mentoring new team members.

Provide prompt, empathetic support across booking, account, finance, and advisor experience queues via Intercom. Resolve inquiries end-to-end, meet SLA/CSAT/AHT/FCR targets, maintain macros/SOPs, improve tooling and AI/chatbot automation, and help onboard and mentor new team members while partnering with cross-functional teams.

The Head of Operations will accelerate Fora's growth across Asia through P&L management, strategy execution, compliance, advisor success, and team leadership.

The Wolf Program offers an entry-level opportunity in business operations, providing training and exposure across travel company functions, fostering entrepreneurial skills.

The Operations Specialist helps onboard new advisors, enhances operational workflows, and improves processes across teams to ensure effective advisor experiences.

The Conversational AI Operations Specialist will manage and optimize the AI chatbot Sidekick, focusing on quality assurance and content operations.

Lead and scale product operations to ensure launch readiness, mature systems of record, embed AI/automation into workflows, build cross-functional programs, and deliver data-driven dashboards and KPIs to improve efficiency and reduce escalations across Product, Support, and Engineering.