Top Operations & Support Jobs

Leads revenue operations across Sales and Advisor Services, managing commercial processes, CRM strategy, routing, funnel intelligence, automation, enablement, and vendor partnerships. The role improves qualification, conversion, advisor support, reporting, data quality, and operational scalability through process redesign, AI, self-service, and workflow automation. It partners cross-functionally with Sales, Product, Engineering, Data, and external agencies to implement and optimize revenue infrastructure.

Own day-to-day cruise operations and booking-portal workflows, manage multiple projects, scale processes, monitor performance via data, support group bookings, and collaborate cross-functionally to improve systems and operational outcomes.

Provide prompt, empathetic support across booking, account, finance, and advisor experience queues via Intercom. Resolve inquiries end-to-end, meet SLA/CSAT/AHT/FCR targets, maintain macros/SOPs, improve tooling and AI/chatbot automation, and help onboard and mentor new team members while partnering with cross-functional teams.

The Wolf Program offers an entry-level opportunity in business operations, providing training and exposure across travel company functions, fostering entrepreneurial skills.

Lead Fora's UK market growth by owning strategy, KPIs, and operational execution. Build processes, tools, supplier relationships, and local marketing. Drive advisor onboarding, success, compliance, and cross-functional projects while managing partners and scaling multi-city operations.

The Conversational AI Operations Specialist will manage and optimize the AI chatbot Sidekick, focusing on quality assurance and content operations.

Lead and scale product operations to ensure launch readiness, mature systems of record, embed AI/automation into workflows, build cross-functional programs, and deliver data-driven dashboards and KPIs to improve efficiency and reduce escalations across Product, Support, and Engineering.

Lead launch and operations of an adventure-focused travel agency on Fora's platform. Own P&L, recruit and coach independent advisors, develop go-to-market strategy, build repeatable operational playbooks, grow revenue through advisor productivity and supplier relationships, and report on performance.

Lead the creation and operation of Fora's agency business: own onboarding, implementation, and account management for agencies; build SOPs and GTM playbooks; close gaps in training, tools, and partnerships; act as external leader to agency principals; and scale into portfolio P&L leadership by hiring and coaching General Managers and tracking agency performance.