Top Operations & Support Jobs

Serve as client advocate handling high-volume client requests across platforms and systems. Research issues, provide resolutions, dispatch vehicles, assist onboarding, document interactions, collaborate cross-functionally, and meet performance metrics while maintaining client satisfaction.

Provide Tier 1 customer support via phone, email, chat and ticketing systems. Troubleshoot standard issues, document cases, escalate complex problems, deliver one-on-one training, coordinate across teams, and maintain positive customer relationships. Must be bilingual English-Spanish and work flexible shifts in an automotive contact-center environment.

Install, maintain, troubleshoot and repair Cox video, internet, telephony and automation services on HFC networks. Stock and maintain vehicles and equipment, respond to dispatch, perform proactive/reactive maintenance, educate customers, attend training, and follow safety and regulatory requirements while working outdoors, in confined spaces, and using aerial lifts and ladders.

Process and verify vehicle titles, resolve title issues with clients and DMVs, manage lien perfection and releases, monitor title aging, handle escalations, maintain policies and training materials, train team members, and support vault/mail operations and departmental reporting.

Provide on-site administrative support for sales and rental functions: prepare quotations/orders, verify sales documentation, process invoices/payments, license sold trailers, update inventory and customer profiles, handle rental contracts and billing, manage multi-line phone calls and email correspondence, maintain files and office supplies, and perform general clerical duties to support branch operations.

Supervise an Operations Management team supporting Central Dispatch. Allocate work, monitor performance, analyze workflows and performance data, recommend process improvements, manage project timelines, and collaborate cross-functionally to meet operational targets and customer service goals.

Lead the Modern Digital Workplace practice, focusing on strategy, collaboration tools, AI integration, and team management to enhance productivity and employee experience.

As a Cloud Support Manager, you will lead Tier 3 support teams, drive incident response, establish engineering standards, enhance operational resiliency, and improve customer experience across cloud services.