Top Operations & Support Jobs

Manage account repair workflows including estimates, audits, approvals, scheduling and vendor PM form reviews. Coordinate scheduled and unscheduled events, ensure invoice accuracy, and work with customers and Fleet Manager to process repairs and maintain PM compliance.

Advocate for clients by managing high-volume inquiries, researching issues, and providing timely resolutions. Use internal platforms to maintain records, assist with onboarding, dispatch vehicles, and guide clients on tools. Build relationships, meet performance metrics, document interactions, and collaborate across teams to ensure client satisfaction in a fast-paced environment.

Provide high-level administrative support to three VPs in Product & Engineering, managing complex calendars, travel, events, meetings, presentations, expense and invoice tasks, cross-functional coordination, and confidential correspondence. Serve as a trusted partner to enable leadership effectiveness and may support rotational on-call duties and onsite coordination in Atlanta.

Provide bilingual (English/Spanish) HR service center support via phone, chat, email and SMS for employees; create and manage ServiceNow tickets, use AI and Bomgar for call summaries and troubleshooting, escalate complex issues, resolve HR/payroll/benefits/leave inquiries, meet SLAs and QA standards, and protect employee PII.

Provide bilingual (English/Spanish) HR support via phone, chat, email and SMS for Cox Automotive employees. Create and manage ServiceNow cases, troubleshoot HR/payroll/benefits issues, escalate when needed, use Bomgar and AI tools for efficient resolution, meet SLAs and QA metrics, and protect confidential employee data.

Lead a customer care team delivering advanced technical support and resolving escalations. Coach and train staff, analyze feedback and trends, run root-cause analysis, lead process improvements with cross-functional partners, and optimize AI-powered contact tools. Maintain documentation and performance reporting.

Provide high-volume inbound customer support via phone, email and SMS; troubleshoot and resolve client issues, use company platforms and knowledge base, meet quality and performance metrics, coordinate with other departments, and support ad hoc tasks as assigned.

Lead and coach a team of Customer Care Specialists, resolve complex escalations (including fraud), provide advanced technical support, analyze feedback and trends, drive process improvements, and optimize AI-powered tools and contact center systems to improve customer experience.

Process, scan, verify, file, and ship incoming vehicle titles and associated documents. Perform data entry, operate mail and scanning equipment, maintain secure vault filing, audit title inventory, and support a fast-paced production environment with attention to accuracy and customer service.

Conduct on-site physical and financial audits of dealer inventories and titles, assess dealer risk, document findings, present results to Operations/Risk leadership, assist with repossessions and collateral logistics, and maintain customer-facing relationships while traveling extensively within the assigned territory.