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Building a better future for this generation and the next.
The Role
Manage account repair workflows including estimates, audits, approvals, scheduling and vendor PM form reviews. Coordinate scheduled and unscheduled events, ensure invoice accuracy, and work with customers and Fleet Manager to process repairs and maintain PM compliance.
Summary Generated by Built In
Work Schedule:
Work hours for this role is Monday-Friday 8:00-5:00 EST. If within a 30-mile radius of Cherryville, NC, this will be a hybrid role asking for 1 day a week in the office.
Position Summary
The TMCare Account Representative is responsible for managing the cost of repairs through the estimate process, audit process and the approval process. This position also oversees the daily activities for the accounts they are assigned by processing any repairs needed as well as coordinating and following up with scheduled and unscheduled events.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Duties
Qualifications
Experience: Minimum, two years' relevant industry experience.
Computer Skills: Knowledge in Microsoft Office Suite.
Other Requirements: Must be a good team player and able to handle multiple projects with high volumes of events.
Skills and Abilities
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/20/2026
EOE, including disability/vets
Work hours for this role is Monday-Friday 8:00-5:00 EST. If within a 30-mile radius of Cherryville, NC, this will be a hybrid role asking for 1 day a week in the office.
Position Summary
The TMCare Account Representative is responsible for managing the cost of repairs through the estimate process, audit process and the approval process. This position also oversees the daily activities for the accounts they are assigned by processing any repairs needed as well as coordinating and following up with scheduled and unscheduled events.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Duties
- Oversee the daily activities for the account in which they are assigned.
- Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance.
- Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer
- Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager.
- Oversee the coordination and follow up of each event scheduled or unscheduled.
- Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor.
- Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager.
- Other duties and projects, as assigned.
Qualifications
Experience: Minimum, two years' relevant industry experience.
Computer Skills: Knowledge in Microsoft Office Suite.
Other Requirements: Must be a good team player and able to handle multiple projects with high volumes of events.
Skills and Abilities
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Collaborative - Ability to work with others to find solutions.
- Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others' message and intent, and receives and processes feedback.
- Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
- Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs, understanding their concerns, and seeking to build trust.
- Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
- Interpersonal - Ability to develop and maintain relationships with others.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
- Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/20/2026
EOE, including disability/vets
Skills Required
- Minimum two years' relevant industry experience
- Knowledge in Microsoft Office Suite
- Authorized to work in the United States for any employer without sponsorship
- Ability to handle multiple projects with high volumes of events; team player
- Strong oral and written communication skills
- Detail oriented and accuracy in work
- Time management and organizational skills
- Problem solving and accountability
- Active listening and interpersonal skills
- Self-motivated
What the Team is Saying
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Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is positioned as robust with multiple medical plan options (PPOs and an HSA‑eligible HDHP), in‑network preventive care at 100%, and expanded mental health and virtual care access. Specialized offerings such as fertility benefits, gender‑affirming care, and wellness programs (e.g., Calm, FitnessOnDemand, Hinge Health) further bolster breadth.
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Retirement Support — The 401(k) program features an enhanced employer contribution for most newer hires—dollar‑for‑dollar matching up to 6% and an automatic 2% contribution after 90 days, with legacy formulas for earlier hire dates. Financial tools and student‑debt support via Candidly deepen long‑term savings support.
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Parental & Family Support — Paid parental leave of eight weeks, adoption assistance (up to $5,000 per adoption), and resources like backup care and childcare discounts are highlighted. Family‑building and caregiving supports (e.g., fertility coverage, Milk Stork, Care.com access) are emphasized across materials.
Cox Enterprises Insights
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
