Be an Early Applicant
Building a better future for this generation and the next.
The Role
Provide high-volume inbound customer support via phone, email and SMS; troubleshoot and resolve client issues, use company platforms and knowledge base, meet quality and performance metrics, coordinate with other departments, and support ad hoc tasks as assigned.
Summary Generated by Built In
The primary responsibilities of the Customer Care Specialist IIin the Contact Centerare to provide exemplary customer service to our customers, clients and vendors while meeting and exceeding department metrics. This position may act as a liaison between the Contact Center and other departments within the company.
The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability to type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ.
Key Responsibilities:
Skills:
Qualifications:
Preferred:
Work Environment:
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability to type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ.
Key Responsibilities:
- Proficient in all knowledge base requirements.
- Manage high volume of inbound calls, emails and SMS.
- Identify client needs, research issue and provide solutions and/or alternatives.
- Meet and/or exceed quality guidelines and key performance criteria.
- Work across the organization as needed to resolve client requests.
- Effectively communicate how to use any of our customer facing tools.
- Perform other task and duties as requested by management.
- Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.
Skills:
- Excellent oral and written communications skills, particularly in a phone, email or chat context.
- Attention to detail and follow-through.
- Demonstrated ability to adapt in a changing environment.
- Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
- Demonstrated experience being a customer-focused, service-oriented professional.
Qualifications:
- High School Diploma/GED and 3 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years' experience in a related field
Preferred:
- Working knowledge and proficiency with Microsoft Office products.
- Must have flexibility to work evenings, weekends, holidays as required.
- Ability to handle multiple projects/tasks at a time.
- Servant team member with ability to build strong trusted relationships.
Work Environment:
- Remote position with 2 days in office
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Stable internet connection with required bandwidth and live in Phoenix, AZ.
- Authorized to work in the United States for any employer without sponsorship.
- High School Diploma/GED and 3 years' related experience OR degree/certification with up to 1 year experience OR 5 years' related experience.
- Manage high volume inbound calls, emails and SMS; multitask and type while talking.
- Proficient in knowledge base requirements and become proficient in all platforms, systems, and tools used to maintain records and transactions.
- Excellent oral and written communication skills for phone, email, and chat.
- Demonstrated customer-focused, service-oriented experience and strong attention to detail.
- Working knowledge and proficiency with Microsoft Office products.
- Flexibility to work evenings, weekends, and holidays as required.
- Ability to handle multiple projects/tasks at a time and build strong trusted relationships.
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Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is positioned as robust with multiple medical plan options (PPOs and an HSA‑eligible HDHP), in‑network preventive care at 100%, and expanded mental health and virtual care access. Specialized offerings such as fertility benefits, gender‑affirming care, and wellness programs (e.g., Calm, FitnessOnDemand, Hinge Health) further bolster breadth.
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Retirement Support — The 401(k) program features an enhanced employer contribution for most newer hires—dollar‑for‑dollar matching up to 6% and an automatic 2% contribution after 90 days, with legacy formulas for earlier hire dates. Financial tools and student‑debt support via Candidly deepen long‑term savings support.
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Parental & Family Support — Paid parental leave of eight weeks, adoption assistance (up to $5,000 per adoption), and resources like backup care and childcare discounts are highlighted. Family‑building and caregiving supports (e.g., fertility coverage, Milk Stork, Care.com access) are emphasized across materials.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
