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Own complex technical implementations for a Mews product area, including configuration, integrations, APIs, and non-standard requirements. Serve as a third-tier escalation point for onboarding and customer success teams, monitor performance and SLAs, maintain knowledge-base content, and collaborate with Product and R&D on testing and recurring customer issues. Use AI to improve documentation, escalation triage, and operational processes while supporting multiple implementations and communicating with technical and non-technical stakeholders.

The Pre-Sales Specialist engages clients using consultative selling, presents service value, analyzes support trends, and collaborates with operations for customer success.

The Site Reliability Engineer will manage infrastructure stability and scalability, lead cloud migrations, and optimize performance across systems while mentoring team members.

Develop new business and grow revenue by selling Refeyn’s scientific capital equipment and analytical instruments to academic and industrial R&D customers. Build customer relationships, manage sales opportunities in Salesforce, forecast revenue, negotiate contracts, conduct demonstrations, identify application needs, and support territory planning. Collaborate with marketing, product, applications, and service teams while traveling approximately 50% within the assigned territory.

Develop and own real-time firmware for robotic actuators, sensors, communications, and power systems. Responsibilities include custom board bring-up, peripheral drivers, hardware integration, validation, manufacturing ramp, production support, and debugging hardware or firmware failures. The role collaborates across electrical, mechanical, controls, ML, test, manufacturing, and supplier teams, with bonus opportunities in motor control, camera pipelines, factory test systems, secure provisioning, and firmware updates.

Monitor and optimize manufacturing processes to improve product quality and efficiency. Develop process control procedures, analyze production trends, troubleshoot deviations, implement corrective actions, optimize process parameters, train operators, and ensure safety and quality compliance while collaborating with production, engineering, and quality teams.

Provides strategic HR business partnering to Seattle and West Coast offices. Advises leaders on employee relations, performance, talent management, compensation, employment requirements, organizational change, and workforce planning. Coaches managers, supports career development and salary reviews, analyzes HR data, and leads regional and firm-wide people projects. Builds trusted stakeholder relationships and delivers commercially focused recommendations across the employee lifecycle.

Build and launch Pentera’s US channel sales model, recruit and manage priority cybersecurity partners, generate partner-sourced pipeline, enable partner engineers, and oversee a Channel ISR. The role owns partner programs, deal registration, joint plans, account mapping, marketplace and alliance routes, and revenue performance. Success is measured by partner-sourced meetings, POVs, pipeline, deal registrations, certifications, and closed-won revenue.

Leads customer fulfilment strategy, operational performance, and delivery across three distribution centres and a national network. Manages three Fulfilment Centre General Managers, drives safety, service, productivity, automation, standardisation, and continuous improvement, and oversees long-term network planning, investment, and transformation. Requires significant senior leadership experience in multi-site distribution, warehousing, fulfilment, or supply chain operations, plus strong commercial, stakeholder management, and executive influencing skills.

Coordinates global studio operations, including resource tracking, freelance onboarding, contracts, vendor setup, purchase orders, invoices, budgets, facilities, equipment bookings, and edit suite scheduling. Maintains operational dashboards, meeting workflows, and action tracking while routing Legal, Compliance, Rights, and Licensing requests. The role supports senior stakeholders and requires strong spreadsheet, project management, communication, organization, and confidentiality skills in a hybrid New York office environment.