Top Tech Jobs & Startup Jobs in New Orleans, LA

Manage the LATAM Customer Support team and oversee Fin (Intercom) operations. Lead coaching, hiring, escalations, onboarding, workflow automation, AI deflection, self-service improvements, and support KPI performance. Partner cross-functionally with Product, Engineering, Sales, Account Management, and Payment Operations to represent customer needs, improve processes, and support strategic initiatives. The role also involves reporting on CSAT, response and resolution times, SLAs, QA scores, and driving scalable customer support programs.

Leads the strategy, architecture, governance, security, and delivery roadmap for Sovos’s global Salesforce ecosystem and connected business applications. Manages Salesforce administrators and developers, CPQ, integrations, DevOps, M&A system integration, privacy compliance, budgets, and executive stakeholder communication. The role drives Agile delivery, platform modernization, data governance, and scalable solutions across sales, service, finance, and professional services.

Leads the full Computer Backup engineering organization across desktop clients and backend services. Sets technical architecture and multi-quarter delivery strategy, manages budget and organizational growth, and partners with Product and senior leadership on priorities. Oversees agile execution, software quality, reliability, testing, releases, and production support. Participates in architecture reviews, code reviews, and technical problem-solving while driving adoption of AI-assisted development practices across a distributed, remote-first team.

Designs, operates, secures, and improves enterprise OpenShift and Kubernetes platforms across hybrid-cloud environments. Responsibilities include cluster lifecycle management, automation, troubleshooting, observability, resiliency, security controls, disaster recovery, developer self-service, incident response, documentation, and technical leadership. The engineer independently leads complex platform initiatives, collaborates across infrastructure and security teams, mentors engineers, and participates in on-call support.

Owns a centralized intake and triage process for cross-functional requests. Responsibilities include consolidating intake workflows, defining standards and SLAs, qualifying submissions, tracking outbound requests, managing stakeholder relationships, reporting on volume and bottlenecks, escalating issues, and continuously improving the operating model. The role requires strong program management, analytics, documentation, communication, and workflow-system experience.

Lead the creative quality and direction of AI-powered advertising. Develop concepts, prototypes, workflows, standards, and evaluation methods using generative image and video technologies. Experiment with prompting, models, references, and node-based systems while applying expertise in visual storytelling, filmmaking, composition, lighting, editing, pacing, and sound. Collaborate with creative and technical teams, evaluate emerging tools, document best practices, and coach Creative Studio members.

Deliver and facilitate virtual and in-person training, identify learning needs, develop and evaluate education plans, lead Train-the-Trainer workshops, mentor L&D staff, partner with instructional designers, present strategies to leadership, and support regional and international stakeholders.

Leads revenue quality strategy and operations to improve yield, surcharge attainment, profitability, and revenue integrity. Manages and develops professional teams, implements process improvements and technology automation, builds cross-functional relationships with sales, pricing, marketing, and operations, and delivers reporting, training, policies, and leadership development. The role is based in Memphis, Tennessee, or Harrison, Arkansas, with regular onsite work and some travel.

Facilitates virtual and in-person training, certifications, onboarding, and compliance education. Partners with instructional designers to develop and maintain course materials, schedules classes, manages logistics, and supports operations education initiatives. Coordinates new-hire onboarding, provides onsite support, and contributes to assigned projects and committees. Requires flexibility, travel, strong communication, and the ability to work independently in operational environments.

Leads analysts and operational specialists supporting healthcare payer and provider service delivery. Oversees claims response workflows, issue triage, escalations, monitoring, known-issue governance, and operational risk resolution. Drives automation, process standardization, dashboards, and workflow improvements in partnership with Product and Engineering. Establishes requirements, metrics, controls, and service standards while communicating operational health and strategic recommendations to leadership and cross-functional stakeholders.

Lead the planning, creation, and execution of regional digital campaigns aligned with organizational priorities. Develop and implement digital tactics across communication channels, use digital advocacy tools, and collaborate on project management. Combine strategic campaigning, storytelling, and hands-on execution to engage key audiences and drive measurable results.

Own Cogent’s content strategy and editorial voice across social, blog, video, and long-form content. Develop thought leadership, executive ghostwriting, research reports, SEO/AEO programs, and content systems using AI, contractors, and internal experts. Connect content performance to pipeline, translate complex cybersecurity research into accessible stories, and rapidly publish analysis on emerging security news. The role requires strong B2B technology writing, executive voice development, content analytics, and cybersecurity familiarity.

Lead B2B content marketing for a cybersecurity and applied AI company. Write blogs, whitepapers, ebooks, research reports, social content, and video scripts; interview technical experts; manage SEO and AEO; track search and AI-answer performance; package research into campaigns; and build AI-enabled content systems. The role requires strong security writing, editorial judgment, measurable content results, rapid execution, and the ability to operate effectively on a lean team.