POSITION OVERVIEW:
Responsible for delivering education and training experiences through a variety of approaches to assigned district and functional area. Assist business partners to help identify training needs and priorities and prescribe appropriate training materials. Work closely with the instructional designer. Schedule training based on needs and requirements to promote optimal business results. Provides resolutions to an assortment of problems not typically difficult or complex. Uses judgment within defined practices and procedures.
ESSENTIAL FUNCTIONS:
- Facilitate virtual and in-person instructor led classes and specialty training assignments (i.e. operation certifications, technical training, etc.)
- Work closely with the instructional designers and developers to assist with supporting material, (i.e., creating exercises, examples, etc.) review new content, and maintenance of course/class content
- Facilitate and/or moderate new Ops Supervisor onboarding education, explain policies and procedures.
- Conduct class administration, scheduling and logistical requirements as needed
- Provide Operations support with compliance education needs and onsite support where applicable
- Assist and/or coordinate new hire onboarding support in collaboration with Field Education Specialists
- Serve on committees or projects as assigned
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.
QUALIFICATIONS:
- Bachelor’s Degree or equivalent work experience plus two (2) years’ experience in training facilitation
- Knowledge of project management techniques and processes, preferred
- Good analytical, problem solving, and time management skills
- Good interpersonal skills
- Good verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to learn Operations technology systems
- Ability to work independently and as a team member
WORKING CONDITIONS:
Must be able to travel
Must be able to work a flexible schedule as hours may vary based on operational need
May b e exposed to extreme hot and cold weather changes, dust and fumes in a service center environment
EST FedEx Freight, Inc
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor's degree or equivalent work experience
- Two years of experience in training facilitation
- Good analytical, problem-solving, and time-management skills
- Good interpersonal skills
- Good verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to learn operations technology systems
- Ability to work independently and as a team member
- Knowledge of project management techniques and processes
- Ability to travel
- Ability to work a flexible schedule based on operational needs
What We Do
FedEx Freight operates FedEx’s less-than-truckload (LTL) freight transportation business across North America. Its services include Priority, Economy, and Direct shipping, while subsidiary FedEx Custom Critical provides expedited, time- and temperature-specific freight solutions. The company uses a large vehicle fleet, extensive service-center network, operational efficiency, data-driven technology, and dedicated personnel to deliver freight safely, securely, and reliably across the United States, Canada, Mexico, and nearby territories.
