Top Tech Jobs & Startup Jobs in New Orleans, LA

Serves as the first point of contact for customers, responding to inquiries through phone, email, and live chat. Builds customer relationships, resolves issues, answers product questions, provides recommendations, records feedback, and supports customer satisfaction. The role also involves upselling and cross-selling products and services while independently managing multiple customer interactions in an organized and professional manner.

Handles accounts receivable billing, including tracking outstanding balances, calculating and issuing invoices, processing payments, updating accounting records, sending payment reminders, and resolving billing questions. Ensures billing data accuracy, maintains confidentiality, prepares customer statements, and reports billing activity to management. Requires strong math, organization, communication, computer, and Microsoft Excel skills, with billing or general accounting experience preferred.

Maintains and organizes physical and electronic records, ensures compliance with data protection requirements, prepares reports, coordinates accurate record-keeping across departments, and conducts regular audits. The role requires attention to detail, organizational and data-entry skills, familiarity with record management systems, communication abilities, and a high school diploma or equivalent.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Provides employee relations consultation to managers and employees, conducts fair and timely HR investigations, advises on conflict resolution and disciplinary actions, and interprets employment policies and laws. Partners with operational management, HR business partners, labor relations, legal teams, and other subject matter experts to resolve complex cases, mitigate compliance risks, and monitor employee relations trends. Administers case management systems and supports performance management, employee communications, and collective bargaining agreement provisions.

Join Welo Data’s Hungarian contributor network for flexible, remote AI data projects. Depending on project needs, contributors may annotate text, images, or audio; evaluate search results, advertisements, or chatbot responses; create and test prompts for large language models; and assess cultural and linguistic accuracy. Projects vary from several days to weeks, with scope, timelines, and compensation provided before participation.

Leads and develops the Customer Success organization across implementation, adoption, customer health, retention, renewals, and expansion. Establishes scalable processes, KPIs, operating rhythms, and accountability while managing complex customer situations and cross-functional partnerships. Coaches Customer Success and implementation teams, uses Salesforce and analytics to guide decisions, and leads organizational, process, and technology change.

Build product-level P&L reporting, cost allocation methodologies, financial models, dashboards, and ROI analyses. Partner with Finance, Accounting, Product, and Data teams on budgeting, forecasting, variance analysis, product usage metrics, and investment decisions. Establish standardized reporting rhythms and translate ambiguous business questions into actionable recommendations for senior stakeholders.

Supports Azure-based data pipelines, warehouses, ETL/ELT processes, SQL queries, data quality checks, and Power BI datasets and reports. Assists with Azure Data Factory maintenance, troubleshooting pipeline failures, integrating data from databases and business applications, documenting data assets, and responding to reporting support requests. Collaborates with senior engineers and stakeholders while developing foundational data engineering and business intelligence skills in a regulated manufacturing environment.

Design end-to-end AI builder experiences that enable technical and non-technical customers to create, evaluate, and deploy AI agents and workflows. Conduct user research, simplify complex AI and business logic, prototype with AI-native tools, collaborate with product and engineering teams, and advocate for high-quality, intuitive product design.

Designs, deploys, optimizes, and supports Microsoft 365, hybrid identity, and IAM environments across commercial and GCC High clouds. Manages Entra ID, Active Directory, Okta, Exchange, security and compliance policies, identity lifecycle processes, RBAC, MFA, privileged access, and automation. Troubleshoots complex environments, supports audits and incident response, monitors reliability, documents procedures, and leads small projects while mentoring junior staff.

Develop and support full-stack software using C#, .NET Core, ReactJS, MVC, LINQ, REST APIs, and SQL Server. Responsibilities include designing, testing, deploying, troubleshooting, and upgrading applications; maintaining data feeds and interfaces; participating in software reviews; supporting continuous improvement; and collaborating with internal and external customers. The role is remote within the United States, requires US citizenship, may require security clearance eligibility, and may involve 5% travel.

Leads Ford Pro’s product operations and transformation, establishing a decentralized operating model, portfolio governance, delivery cadences, metrics, tooling standards, and executive reporting. Builds and manages a matrixed product operations function and shared products, datasets, AI tools, and agentic workflows. Drives adoption across squads, embeds modern product and agile practices, governs Jira-based roadmaps, and increasingly transitions into overseeing product delivery for multiple squads.

Leads cybersecurity for Ford’s EV charging and energy infrastructure ecosystem. Performs threat modeling, risk assessments, security requirements development, protocol validation, and control design for EVSE, embedded systems, cloud interfaces, V2G/V2H communications, and grid-connected products. Investigates vulnerabilities across hardware, firmware, and communication layers; collaborates with vendors and product teams; researches emerging smart-grid and IoT threats; and communicates security findings to technical and management stakeholders.

Lead the architecture, development, and evolution of Keeper Commander, including Python and .NET SDKs, CLI tooling, APIs, and developer automation. Remain hands-on with coding, debugging, architecture, integrations, security, testing, and release engineering while mentoring a small team. Partner with Product, QA, and Security teams, support the open-source ecosystem, improve developer experience, and guide technical strategy for enterprise and DevOps integrations.

Supports full-cycle recruiting by reviewing applications, sourcing candidates, coordinating interviews, conducting screening interviews, managing assessments, and communicating with candidates and hiring managers. Coordinates pre-employment screening and onboarding, maintains ATS records, creates recruitment documentation and reporting, and supports Talent Acquisition and HR projects. Independently manages junior and support-level searches in a fast-paced SaaS environment.