Top IT Support & Helpdesk Jobs in Nashville, TN

Prepare, configure, and operate automatic feeder and flatbed scanners to convert paper documents into digital images. Maintain and clean scanners, log document/box numbers, follow customer specifications and productivity benchmarks, assist team with preparation and indexing, troubleshoot basic computer/scanner issues, and perform other tasks assigned by supervisors.

Provide hands-on IT support across airport stations, hangars, and offices: troubleshoot hardware, software, VOIP, and network issues; configure devices in Microsoft 365/Azure AD; manage onboarding/offboarding and licenses; support aviation systems and AI/automation integrations; maintain tickets, documentation, and vendor coordination; provide rotating after-hours/on-call support for 24/7 flight operations.

Design and implement scalable SaaS and device-management solutions to reduce support volume. Automate user lifecycle, diagnose networking and infrastructure issues, collaborate across teams, support new store openings, create documentation and run on-call rotation.

Provide hands-on support and maintenance for servers, networks, user devices, Microsoft 365, virtualization, and VoIP systems. Troubleshoot hardware/software/network issues, monitor infrastructure performance, assist with IT projects, maintain asset records, order equipment, and collaborate with vendors and teams to improve IT processes and employee technology experience.

Provide on-site IT support for venue operations including network, POS, ticketing, telephony, servers, and end-user devices; manage maintenance, troubleshooting, testing, documentation, training, on-call duties, and travel to venues for implementations and support.

Senior Systems Administrator responsible for designing, administering, securing, and supporting enterprise infrastructure across Windows and Linux, virtualization, cloud, identity, storage, backup/DR, and endpoint platforms. Leads projects, mentors juniors, automates operations, partners with security and networking, and participates in on-call rotations to ensure reliable, secure infrastructure.

Provide WebSphere MQ (MQ Series/MQ FTE) and platform support across z/OS, iSeries/AS400, AIX, Linux, and Windows. Support Tomcat and WebSphere Application Server, perform disaster recovery exercises, scheduled maintenance and testing, install/configure CA-APM Introscope, develop POCs and performance test harnesses, build admin/monitoring tools, and provide development/admin support for CICS-MQ adapters. Rotate on-call after hours.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Provides Tier 1 IT support for hardware, software, Microsoft 365, connectivity, VPN, access, and endpoint issues. Supports employee onboarding and offboarding, identity and access requests, asset tracking, documentation, ticket management, and escalation of complex or security-sensitive incidents. The role also includes cybersecurity cross-training, knowledge-base development, AI-enabled workflow automation, and service improvement activities.