Top IT Support & Helpdesk Jobs in Nashville, TN

Administer and support Citrix and enterprise systems, troubleshoot incidents, perform monitoring/patching, maintain documentation, enforce security and access controls, assist deployments/upgrades, follow change management, participate in on-call rotation, and collaborate with IT teams to improve operations.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Provide remote and onsite managed services to multiple clients: triage and resolve tickets, escalate and mentor technicians, maintain network/datacenter/security/voice systems, use monitoring and ticketing tools, produce reports, participate in on-call rotation, and travel to client sites.

Provide WebSphere MQ (MQ Series/MQ FTE) and platform support across z/OS, iSeries/AS400, AIX, Linux, and Windows. Support Tomcat and WebSphere Application Server, perform disaster recovery exercises, scheduled maintenance and testing, install/configure CA-APM Introscope, develop POCs and performance test harnesses, build admin/monitoring tools, and provide development/admin support for CICS-MQ adapters. Rotate on-call after hours.

Provide frontline clinical application support: troubleshoot and resolve HelpDesk tickets, manage user access and credentials, assist providers with EPCS and MFA, coordinate escalations with vendors and internal teams, and support IT projects.

Support and manage system infrastructure and operations: coordinate technical support, monitor and resolve system issues, install and maintain systems/software, ensure secure data handling, produce performance reports, and assist with IT projects and improvements.

Provide first- and second-line technical support for iPage/CoreSource and Ingram ordering applications. Troubleshoot customer issues via phone, email, and Zendesk; document incidents; perform password resets, EDI integration testing, FTP/webservice use, and Excel data tasks. Escalate complex issues and maintain SLA adherence.

Manage and maintain the firm's ServiceNow platform and core ITSM modules (Incident, Problem, Change, Request, Knowledge). Configure forms, UI policies, business rules, notifications, and Flow Designer workflows. Troubleshoot platform issues, support data imports/exports and basic integrations, implement minor enhancements and low-code solutions, maintain documentation, and support related tools (Secret Server, BeyondTrust).

Provide hands-on and remote IT support for end-user devices, printers, networking, and Microsoft 365. Troubleshoot hardware, software, and mobile OS issues, assist with equipment procurement/disposal, deliver basic training, respond to user inquiries, and travel to sites in Tennessee as needed.

Provide on-site Tier 1 and Tier 2 end-user support for the Nashville office, including executive white-glove service, device provisioning/imaging, Microsoft 365 and mobile support, AV and meeting-room technology, ITSM ticketing, asset management, and process/documentation improvements. Partner with regional/global teams on endpoint modernization, cloud-first device management (Intune/Entra), AI/Copilot enablement, and onboarding/offboarding to improve service quality and operational maturity.