Top IT Support & Helpdesk Jobs in Nashville, TN

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides technical and application support for healthcare clients, documenting and resolving inquiries, managing incidents, meeting service-level agreements, and escalating issues when needed. Supports Revenue Cycle applications, trains users, contributes to knowledge-base documentation, performs root-cause and trend analysis, collaborates with vendors and internal teams, and participates in testing, implementations, and project activities. The role includes a 30-day training program, onsite work for 60 days, remote work thereafter, and occasional after-hours or on-call support.

Provides primary support for Cityworks and related applications, including testing, troubleshooting, configuration, reporting, SQL data extraction, and system enhancements. Performs business and project analysis, prepares requirements and status reports, coordinates with users and technical teams, and conducts end-user training. Creates and modifies Crystal Reports and SQL queries using Cityworks and land-management data.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Provides technical administration and support for Yardi Voyager and RentCafe, including system configuration, user support, troubleshooting, data integrity, reporting, integrations, testing, upgrades, documentation, and process improvements. The role supports Affordable Housing compliance data for HUD and LIHTC programs, uses SQL and Yardi ETL, collaborates with stakeholders on enhancements, and contributes to training and user adoption.

Provides advanced email-based technical support for the WASH-Connect mobile app across iOS and Android. Troubleshoots account, payment, connectivity, permissions, and device issues using Freshdesk and internal diagnostic tools. Escalates and resolves Level 1 cases, monitors support quality, documents solutions, and collaborates with engineering on recurring bugs and product improvements.

Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.

Provide onsite Information Systems infrastructure support for manufacturing, warehouse, and office environments. Manage PC lifecycle, imaging, hardware/software troubleshooting, printing and label solutions, VOIP, peripherals, and on-call/off-hour support. Partner with network teams to deploy and troubleshoot IS solutions, lead temporary teams, install network equipment, and travel to Lancaster, TX as needed.