Top IT Support & Helpdesk Jobs in Nashville, TN

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Operate high-volume copiers, scanners and mail processing equipment in a legal office. Handle confidential documents, perform scanning/OCR/FTP, bindery, shipping/receiving, inventory and basic copier maintenance while providing customer support and meeting tight deadlines.

Design and implement scalable SaaS and device-management solutions to reduce support volume. Automate user lifecycle, diagnose networking and infrastructure issues, collaborate across teams, support new store openings, create documentation and run on-call rotation.

Serve as a ServiceNow-focused business and systems analyst supporting IT-managed platforms: gather and document requirements, evaluate processes, assist with configuration and access management, coordinate troubleshooting with vendors and IT, maintain SOPs and documentation, support change assessments and implementation, track initiatives, and liaise between stakeholders to drive continuous improvement.

Provide hands-on IT support across airport stations, hangars, and offices: troubleshoot hardware, software, VOIP, and network issues; configure devices in Microsoft 365/Azure AD; manage onboarding/offboarding and licenses; support aviation systems and AI/automation integrations; maintain tickets, documentation, and vendor coordination; provide rotating after-hours/on-call support for 24/7 flight operations.

Provide systems analysis and support, install/configure/maintain technologies, partner with clients to gather requirements, deploy and support networkwide applications, and analyze data to recommend process and system improvements.

Support and maintain IT hardware, software, and network infrastructure; implement security; handle equipment installs and departmental moves; train and support end users; contribute to IT strategy, change management, and operational planning to ensure reliable technology services.

Provide on-site Tier 1/2 support for Nashville office users and executives across Windows, macOS, Microsoft 365, mobile, AV, and peripherals. Perform endpoint deployment, imaging, Intune/Entra device management, ITSM ticketing, asset inventory, and conference-room support. Drive process improvements, documentation, onboarding/offboarding, and participate in endpoint modernization, cloud-first initiatives, and AI/Copilot enablement while collaborating with regional and global IT teams.

Senior Systems Administrator responsible for designing, administering, securing, and supporting enterprise infrastructure across Windows and Linux, virtualization, cloud, identity, storage, backup/DR, and endpoint platforms. Leads projects, mentors juniors, automates operations, partners with security and networking, and participates in on-call rotations to ensure reliable, secure infrastructure.