The Role
The Sr. Manager, Infrastructure will lead IT operations, oversee helpdesk and productivity tools, ensure system health, and manage a high-performing team while fostering collaboration across various teams.
Summary Generated by Built In
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys, Naturium, high-performance, biocompatible, clinically-effective and accessible skin care, and our newest brand, rhode, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time.
In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 26 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last six fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Position Overview
This leader owns the backbone of how employees work every day. They oversee the global Helpdesk, employee productivity tools, endpoint management, and the maintenance and reliability of on-prem and cloud servers.
The Sr. IT Manager ensures every system, device, and support interaction reinforces a culture of speed, service excellence, and operational rigor.
They lead a high-performing team responsible for modern workplace technologies, troubleshooting, escalations, asset lifecycle management, patching, uptime, and service delivery. This role requires a blend of technical depth, operational discipline, and a people-first approach to IT.
Key Responsibilities
Helpdesk & Service Operations Leadership
- lead and scale a global helpdesk team delivering world-class employee support.
- define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency.
- build intake, triage, escalation, and incident-management processes that reduce friction and increase speed.
Employee Productivity & Modern Workplace
- own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.).
- partner cross-functionally to improve the digital employee experience—from onboarding to offboarding.
- evaluate and implement tools that boost collaboration, automation, and self-service.
Server, Systems & Infrastructure Maintenance
- oversee the health, performance, and patching of on-prem and cloud servers.
- maintain core IT services (file servers, print services, identity, backups, monitoring, endpoint tooling).
- manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness.
Operational Governance & Security Collaboration
- partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management.
- ensure asset inventory accuracy, configuration management, and audit readiness.
- own vendor relationships for service desk tools, hardware providers, and productivity platforms.
Team Leadership
- build, coach, and retain a high-performing IT operations team across geographies.
- set clear expectations, career paths, and a culture centered on service excellence and accountability.
- foster “One Team” collaboration with Infrastructure, Security, Apps, and Data teams.
Qualifications
- 7–10+ years in IT operations, service desk leadership, or infrastructure management.
- strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems.
- working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms.
- proven ability to implement processes, measure performance, and drive continuous improvement.
- excellent communication, empathy, and leadership skills—able to translate tech speak into business impact.
Success Looks Like
- employees experience fast, frictionless IT support and reliable systems every day.
- SLAs are met or exceeded consistently, with clear reporting and continuous optimization.
- server and endpoint environments are stable, patched, secure, and proactively monitored.
- your team is engaged, accountable, and proud of delivering exceptional service.
- IT becomes a multiplier of productivity—not a cost center or a fire-drill machine.
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
Top Skills
Cloud Platforms
Google Workspace
Intune
JAMF
Linux
Microsoft 365
Okta
Slack
Virtualization
Windows
Zoom
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The Company
What We Do
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Celebrating the beauty of every eye, lip and face is fundamental to our DNA. It’s in our name and inspires us as a company. We are committed to creating a culture internally – and in the world around us – where all individuals are encouraged to express their truest selves, are empowered to succeed and where we do the right thing for people, the planet and animals.
Our deep commitment to inclusive, accessible, cruelty-free beauty has fueled the success of the e.l.f. Cosmetics brand online and at retail since 2004. With the 2020 acquisition of the pioneering clean-beauty brand W3LL People, and the new lifestyle beauty brand Keys Soulcare created with Alicia Keys, we continue to strategically expand our portfolio with brands that support our purpose and values. Our brands are widely available online, and at leading beauty, mass-market, and natural specialty retailers.
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