Top IT Support & Helpdesk Jobs in Nashville, TN

Provides senior-level IT operations and infrastructure support across multiple U.S. locations. Administers servers, virtualization, networks, endpoints, wireless, telephony, enterprise applications, security controls, backups, and access management. Acts as an escalation point for complex issues, supports site-based IT teams, leads regional infrastructure projects, coordinates vendors, maintains documentation, and communicates with business stakeholders. Requires occasional travel and participation in on-call support.

Administer and secure Whisper Aero’s hybrid IT environment, including Microsoft 365, Azure, identity systems, Windows endpoints, servers, virtualization, patching, backups, disaster recovery, and endpoint security. Automate onboarding and offboarding with PowerShell or Python, manage SSO and SaaS provisioning, and support compliance with NIST or CMMC frameworks. The role also leverages AI tools for troubleshooting, scripting, and infrastructure log analysis.

Provides on-site and remote technical support for warehouse and office users, including Windows endpoints, Microsoft 365, printers, scanners, handheld devices, accounts, connectivity, and business applications. Resolves tickets and walk-up requests, manages equipment deployment and inventory, supports onboarding and offboarding, escalates issues, follows security procedures, and participates in technology projects and hardware refreshes. The role is fully on-site, may require nonstandard hours, and includes occasional travel.

Provides basic IT support and office administration, including maintaining computer, point-of-sale, software, hardware, and network systems; coordinating with vendors and repair technicians; answering phones; managing filing, mailing, photocopying, and administrative inquiries; and supporting inventory and accounts payable record accuracy.

Provides end-user help desk support, troubleshoots and repairs computer hardware and Windows software, sets up desktops and laptops, manages user accounts and access rights, and maintains IT systems. Reviews security and backup requirements, documents technical changes, and responds to after-hours support requests on a rotational basis.

Provides first-level technical support to internal and external users by phone and remote session. Responsibilities include managing user accounts and access, troubleshooting WAN connectivity, supporting phones and printers, configuring laptops and desktops, remotely controlling computers, documenting issues, and escalating cases. The role requires basic Windows and Microsoft 365 knowledge, strong customer service, and a willingness to learn.

Administer and optimize Microsoft Dynamics 365, Dataverse, and related marketing technology platforms. Configure applications, workflows, security, integrations, data quality processes, releases, testing, and automation. Manage incidents and enhancements, monitor platform health, assess Microsoft updates, support compliance, and provide advanced user support and training. Partner with technical and business teams to improve functionality, adoption, reliability, and responsible use of AI capabilities.

Maintain and support IT infrastructure, including Microsoft 365 administration, Okta identity and access management, end-user support, hardware, cloud services, endpoint security, backups, and asset inventory. Provide basic Meraki and Cisco networking support, assist with application deployments and disaster recovery, document systems and processes, coordinate with vendors, and contribute to IT security, compliance, and operational projects.

Supports IT service management across change, release, incident, and problem management. Coordinates software releases and go-live activities, monitors and troubleshoots incidents and batch jobs, communicates with stakeholders, maintains documentation and metrics, supports root cause analysis, and participates in after-hours on-call support. The role also contributes to IT operations monitoring, automation, and workflow improvements.

Provides advanced technical support for desktop, application, Microsoft 365, Active Directory, macOS, networking, backup, security, and hardware issues. Owns escalated tickets, documents resolutions, creates client SOPs, supports onboarding and migrations, mentors Level 1 technicians, and collaborates with specialized teams. The role emphasizes independent troubleshooting, customer communication, process improvement, and meeting service-level expectations.