Top IT Support & Helpdesk Jobs in Nashville, TN

Manage and coach a Tech Support team delivering front-line and remote end-user support across Windows and macOS environments. Maintain SLAs/OLAs/KPIs, handle escalations, perform technical troubleshooting (hardware, software, networking, AV/conferencing), manage scheduling and rotations, and ensure adherence to IT processes and ServiceNow/ITSM workflows.

Senior Systems Administrator responsible for designing, administering, securing, and supporting enterprise infrastructure across Windows and Linux, virtualization, cloud, identity, storage, backup/DR, and endpoint platforms. Leads projects, mentors juniors, automates operations, partners with security and networking, and participates in on-call rotations to ensure reliable, secure infrastructure.

Provide production application support and incident resolution in a global delivery environment. Monitor and manage applications on Windows/UNIX, troubleshoot Oracle/PL/SQL issues, use Autosys scheduling, follow ITIL processes, work in Agile/Scrum teams, and support basic banking-related applications under pressure.

Maintain and secure on-premise and cloud servers and network infrastructure; administer Google Workspace, JAMF, Apple School Manager, and other edu/administrative apps; manage patching, backups, firewalls, and system performance; provide tier-2/3 support for staff and students; ensure K-12 security and data privacy compliance; document systems, assist with onboarding/offboarding, and support instructional technology.

As a Sr. Advisor in IT Supplier Management Office, drive service outcomes by managing IT processes like PO processing, asset management, and operational reporting, enhancing efficiency using data-driven decisions.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

The role involves providing operational and technical support for Microsoft 365 and SaaS applications, troubleshooting issues, managing incidents, and enhancing user productivity.

Lead and maintain on-prem and Azure infrastructure: servers, virtualization (VMware/HyperV), storage, backups/DR (VEEAM), security, automation (PowerShell/ARM/Azure CLI), monitoring, and cross-team collaboration to ensure uptime, performance, and compliance.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.