Top IT Support & Helpdesk Jobs in Nashville, TN

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides technical support for the library system, website, social media, computers, network hardware, peripherals, and office equipment. Installs, maintains, troubleshoots, and performs minor repairs; supports backups, diagnostics, network stability, security, and performance. Provides help desk assistance to staff and patrons, maintains technology records, develops procedures, monitors emerging technologies, and trains staff on new software and technology. The role requires schedule flexibility, occasional nights and weekends, and physical ability to handle equipment.

Provide hands-on IT support for airport stations, hangars, and offices: troubleshoot hardware/software/network issues, deploy and maintain Microsoft 365/Azure AD endpoints, support aviation systems and VOIP, manage accounts/onboarding, assist with automation/API integrations and AI tools, document tickets and KB articles, and provide on-call/after-hours operational support.

Provide remote and on-site technical support for hardware, software, and networks; troubleshoot complex issues; install and maintain systems, peripherals, backups, and updates; manage user accounts and permissions; assist with server administration, virtualization, IT policy implementation, documentation, testing, and a 24/7 on-call rotation with local client travel.

Provides systems analysis and IT support, gathers client requirements, configures system specifications, evaluates and supports networkwide applications, ensures application integration, and analyzes data to recommend process and system improvements.

Lead and develop an IT team to deliver secure, scalable endpoint and infrastructure solutions. Oversee daily operations, project delivery, vendor management, compliance with security frameworks, incident resolution, performance metrics, and budget planning while driving continuous improvement and stakeholder collaboration.