Top IT Support & Helpdesk Jobs in Nashville, TN

Senior Systems Administrator responsible for designing, administering, securing, and supporting enterprise infrastructure across Windows and Linux, virtualization, cloud, identity, storage, backup/DR, and endpoint platforms. Leads projects, mentors juniors, automates operations, partners with security and networking, and participates in on-call rotations to ensure reliable, secure infrastructure.

Provide on-site IT support and systems administration for Four Seasons Nashville, managing user accounts, server and desktop environments, O365 and VPN connectivity, security/compliance processes, and guest/event technology to ensure high availability and minimal downtime.

Provide WebSphere MQ (MQ Series/MQ FTE) and platform support across z/OS, iSeries/AS400, AIX, Linux, and Windows. Support Tomcat and WebSphere Application Server, perform disaster recovery exercises, scheduled maintenance and testing, install/configure CA-APM Introscope, develop POCs and performance test harnesses, build admin/monitoring tools, and provide development/admin support for CICS-MQ adapters. Rotate on-call after hours.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own and administer the existing Salesforce environment, including configuration maintenance, user support, troubleshooting, permissions and security, reports and dashboards, data management, and integration support. The role focuses on keeping the Salesforce, Celigo, and NetSuite ecosystem operating smoothly. It requires Salesforce Sales Cloud administration and familiarity with automation, while Celigo or other iPaaS experience and ERP integration background are valuable.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provide help desk and desktop support for Windows devices, Microsoft 365, peripherals, applications, authentication, and network issues. Manage tickets, documentation, deployments, and user communications. Support agency websites and intranets by editing HTML content, testing pages, resolving formatting and link issues, and following publishing workflows. Assist with Section 508 accessibility reviews and remediation for web content and documents while collaborating with communications, cybersecurity, and technical teams.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Manages Pulmovant’s enterprise application portfolio, including validated GxP and clinical systems and core IT platforms. Oversees system performance, configuration, compliance, access, documentation, integrations, upgrades, and validation. Partners with Clinical, Regulatory, Quality, Finance, and HR stakeholders, manages vendors and an applications team, and leads continuous improvement, root-cause analysis, and application initiatives. The role also supports AI and machine learning governance, model validation, and responsible data practices.

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.