Top IT Support & Helpdesk Jobs in Nashville, TN

Manage and maintain the firm's ServiceNow platform and core ITSM modules (Incident, Problem, Change, Request, Knowledge). Configure forms, UI policies, business rules, notifications, and Flow Designer workflows. Troubleshoot platform issues, support data imports/exports and basic integrations, implement minor enhancements and low-code solutions, maintain documentation, and support related tools (Secret Server, BeyondTrust).

Provide customer-focused network support and troubleshooting for routing, switching, wireless, VPNs, firewalls, DNS/DHCP, VOIP and client ISP issues. Configure and maintain Cisco, Fortinet, Meraki and SonicWall devices, document configurations, perform installs/upgrades, participate in on-call rotation, occasional travel, and pursue required certifications.

Provide hands-on and remote IT support for end-user devices, printers, networking, and Microsoft 365. Troubleshoot hardware, software, and mobile OS issues, assist with equipment procurement/disposal, deliver basic training, respond to user inquiries, and travel to sites in Tennessee as needed.

Provide on-site Tier 1 and Tier 2 end-user support for the Nashville office, including executive white-glove service, device provisioning/imaging, Microsoft 365 and mobile support, AV and meeting-room technology, ITSM ticketing, asset management, and process/documentation improvements. Partner with regional/global teams on endpoint modernization, cloud-first device management (Intune/Entra), AI/Copilot enablement, and onboarding/offboarding to improve service quality and operational maturity.

Operate high-volume copiers, scanners and mail processing equipment in a legal office. Handle confidential documents, perform scanning/OCR/FTP, bindery, shipping/receiving, inventory and basic copier maintenance while providing customer support and meeting tight deadlines.

Provide hands-on IT support across airport stations, hangars, and offices: troubleshoot hardware, software, VOIP, and network issues; configure devices in Microsoft 365/Azure AD; manage onboarding/offboarding and licenses; support aviation systems and AI/automation integrations; maintain tickets, documentation, and vendor coordination; provide rotating after-hours/on-call support for 24/7 flight operations.

Serve as a ServiceNow-focused business and systems analyst supporting IT-managed platforms: gather and document requirements, evaluate processes, assist with configuration and access management, coordinate troubleshooting with vendors and IT, maintain SOPs and documentation, support change assessments and implementation, track initiatives, and liaise between stakeholders to drive continuous improvement.

Manage and coach a Tech Support team delivering front-line and remote end-user support across Windows and macOS environments. Maintain SLAs/OLAs/KPIs, handle escalations, perform technical troubleshooting (hardware, software, networking, AV/conferencing), manage scheduling and rotations, and ensure adherence to IT processes and ServiceNow/ITSM workflows.

Senior Systems Administrator responsible for designing, administering, securing, and supporting enterprise infrastructure across Windows and Linux, virtualization, cloud, identity, storage, backup/DR, and endpoint platforms. Leads projects, mentors juniors, automates operations, partners with security and networking, and participates in on-call rotations to ensure reliable, secure infrastructure.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.