Top IT Support & Helpdesk Jobs in Nashville, TN

Provides systems analysis and IT support, gathers client requirements, configures system specifications, evaluates and supports networkwide applications, ensures application integration, and analyzes data to recommend process and system improvements.

Leads the strategy, support, administration, development, and roadmap for Revance’s enterprise application portfolio, including ERP, CRM, Salesforce, contact center, payment, training, and marketing platforms. Manages internal teams and external partners, oversees integrations, drives process improvement and AI automation, establishes ITIL and DevOps practices, improves adoption and change management, and delivers zero-incident operational excellence. Ensures compliance, business continuity, vendor performance, financial stewardship, and measurable business value.

Leads IT support operations, supervises support personnel, manages service tickets and performance metrics, and oversees infrastructure, endpoints, identity management, cybersecurity, asset inventories, vendors, and enterprise applications. Ensures technology services support office, manufacturing, laboratory, warehouse, and remote environments while meeting GxP, validation, quality, security, and regulatory requirements. Coordinates incidents, maintenance, upgrades, documentation, procurement, and service restoration.

Administer Egnyte and other enterprise platforms, support help desk issue resolution, manage small platform projects, implement workflow and automation improvements, ensure change control and security compliance, document SOPs and knowledge content, and collaborate with stakeholders while providing occasional mentorship.

Provide first-line technical support and maintain IT infrastructure, including Windows workstations, servers, Microsoft 365, networking, ERP/PLM applications, VoIP, and labeling systems. Troubleshoot user issues, manage accounts, install patches, support backup and security, document configurations, and assist with IT projects.

Prepare, configure, and operate automatic feeder and flatbed scanners to convert paper documents into digital images. Maintain and clean scanners, log document/box numbers, follow customer specifications and productivity benchmarks, assist team with preparation and indexing, troubleshoot basic computer/scanner issues, and perform other tasks assigned by supervisors.

Provide hands-on IT support across airport stations, hangars, and offices: troubleshoot hardware, software, VOIP, and network issues; configure devices in Microsoft 365/Azure AD; manage onboarding/offboarding and licenses; support aviation systems and AI/automation integrations; maintain tickets, documentation, and vendor coordination; provide rotating after-hours/on-call support for 24/7 flight operations.

Design and implement scalable SaaS and device-management solutions to reduce support volume. Automate user lifecycle, diagnose networking and infrastructure issues, collaborate across teams, support new store openings, create documentation and run on-call rotation.

Provide hands-on support and maintenance for servers, networks, user devices, Microsoft 365, virtualization, and VoIP systems. Troubleshoot hardware/software/network issues, monitor infrastructure performance, assist with IT projects, maintain asset records, order equipment, and collaborate with vendors and teams to improve IT processes and employee technology experience.

Provide on-site IT support for venue operations including network, POS, ticketing, telephony, servers, and end-user devices; manage maintenance, troubleshooting, testing, documentation, training, on-call duties, and travel to venues for implementations and support.