Top Customer Support Jobs in Nashville, TN

Owns customer support requests from intake through resolution and closure. Responsibilities include investigating issues, coordinating with subject matter experts, providing customer updates, maintaining knowledge-base and training documentation, improving support processes, and mentoring team members on Redwood Connect, TMS usage, communication, triage, troubleshooting, and resolution.

Handle inbound insurance customer calls, process transactions and coverage changes, troubleshoot requests, explain policy options, create quotes, meet service KPIs, and recommend customer experience improvements. Maintain an active Personal Lines License, ensure compliance with continuing education, and independently resolve complex inquiries with accuracy, empathy, and sound judgment.

Responds to customer questions and service requests, coordinates issue resolution with internal teams, tracks open cases, provides customer updates, maintains accurate support records, identifies recurring issues, and shares feedback. The role requires strong communication, organization, follow-up, customer service skills, basic computer proficiency, and the ability to work independently in a remote environment.

Respond to customer questions through online chat, resolve common issues, provide accurate order and service information, escalate complex cases, document interactions, and meet response-quality standards. The role requires strong written communication, multitasking, basic computer skills, and reliable remote-work capabilities while maintaining a friendly, professional customer experience.

Provide inbound phone support to residential and small business customers regarding alarm systems and home automation. Diagnose software and hardware issues using guided troubleshooting workflows, educate customers, de-escalate concerns, and resolve problems during calls. When needed, explain virtual service options and schedule onsite technician visits. The role requires multitasking across systems, reliable attendance, strong communication, empathy, independent work, and a quiet, distraction-free home workspace.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and build trust. Support homeowners with the ASSIST photo-capture app, answer technical questions, update work order statuses, prioritize assignments, meet productivity and turnaround goals, and communicate unusual situations to management.

Contact insurance policyholders by phone, SMS, and email to schedule appraisal appointments, explain requirements, and address concerns. Assist homeowners with the ASSIST photo-capture app, including installation and technical questions. Maintain accurate work order statuses, prioritize assignments, meet productivity and turnaround goals, and communicate unusual situations to management. Provide responsive customer service to policyholders, agents, underwriters, and managers while handling multiple time-sensitive tasks.

Serves as the primary liaison between the World Trade Center Health Program and participating healthcare providers. Responsibilities include provider onboarding, training, relationship management, issue intake and resolution, portal and EFT support, cross-functional coordination, reporting, trend analysis, continuous improvement, and audit-ready documentation. The role tracks satisfaction, onboarding timeliness, case aging, portal adoption, and SLA compliance while resolving claims, credentialing, enrollment, and access issues.

Provide high-volume technical support through phone, chat, and email for the CE Broker SaaS platform. Troubleshoot software bugs, navigation issues, and account questions; educate customers about account options; collaborate with AI support agents; maintain ticket resolution and customer satisfaction targets; surface product feedback; and improve internal support documentation.

Provide high-volume support for small-business customers using MNTN’s self-serve advertising platform. Diagnose and resolve account, billing, navigation, campaign, and how-to issues; document tickets accurately; meet response and resolution SLAs; route escalations with context; direct customers to self-service resources; and identify recurring product issues and documentation gaps while helping establish the new Platform Support organization.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

Own complex enterprise Linux escalations from initial report through root-cause analysis and resolution. Debug kernel and user-space issues across bare metal, virtualized, containerized, cloud, and HPC environments. Serve as a senior technical contact for strategic customers, mentor support engineers, improve support standards, contribute automated tests, drive defects through Engineering, create documentation, participate in on-call and release reviews, and engage with open-source communities.