Top Customer Support Jobs in Nashville, TN

Serve as first point of contact for customers via phone, email, and chat. Troubleshoot technical issues, log and categorize tickets, escalate complex problems, document resolutions, maintain knowledge bases, meet performance metrics, and advocate for customer experience improvements.

Provide frontline, ticket-based support to franchises resolving billing, finance, technology, and program inquiries per SLAs; document activity, escalate complex issues, maintain knowledge base, and contribute to process improvements to ensure consistent service delivery.

Serve as primary point of contact between customers, field staff, dispatch, and warehouse to schedule and coordinate service, maintenance, and installations. Maintain scheduling documents and customer accounts, enter maintenance agreements and jobs in ServiceTitan, coordinate parts and permits, manage hold-job resolution, collect payments when applicable, and back up dispatch. Ensure timely communication and quality customer experiences.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Provide exceptional customer service for order entry, pricing, availability, and quality issues. Execute order management SOPs, ensure accurate order lifecycle completion, escalate and resolve issues, liaise with sales/supply chain/manufacturing, maintain accounts in Salesforce, ensure SOX compliance, identify process trends and recommend improvements.

Process and review documents for property damage claims, communicate with homeowners, adjusters, and mortgage companies, enter information into proprietary systems, resolve issues, and maintain service level agreements while providing timely, accurate, and professional customer support.

Provide friendly, professional customer support for SOS Inventory via email, phone, and online meetings. Troubleshoot issues methodically, use support software and meeting tools, document cases, learn product features, and collaborate with peers to resolve customer challenges.

Monitor and respond to customer reviews across platforms, verify modem receipt, provide technical support and setup assistance, maintain interaction records, and collaborate with support teams to improve customer satisfaction.

Provide remote customer support by resolving issues, answering queries, and guiding product use to maintain satisfaction and positive user experiences.