Top Customer Support Jobs in Nashville, TN

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The role involves supporting the Escrow team with customer service and administrative tasks in a fast-paced environment while enhancing the commercial real estate transaction experience.

The Claims Associate assists clients with claim reporting, monitors claims, educates clients on processes, and collaborates with the claims team.

Complete FMLA/Disability forms accurately and in a timely manner while providing excellent customer service and adhering to HIPAA regulations.

The role involves ensuring quality in support interactions, implementing QA programs, conducting audits, and designing training materials to improve customer satisfaction and operational efficiency.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

The Customer Support Director manages the call center, leads agents, establishes objectives, analyzes performance data and ensures high customer satisfaction in Bitcoin products.