Top Customer Support Jobs in Nashville, TN

Serves as the primary contact for customer inquiries, delivery issues, order changes, claims, and escalations. Monitors case and order systems, coordinates with stores, vendors, distribution centers, and third-party logistics partners, and manages delivery reschedules and property-damage claims. Maintains accurate documentation, supports inventory and delivery resolution, recovers potential lost sales, and contributes to a customer-first continuous improvement culture.

Supports financial advisors and clients with brokerage account servicing, documentation, appointment preparation, client inquiries, referrals, regulatory recordkeeping, marketing coordination, and administrative operations. Handles complex client issues, provides systems expertise and guidance to branch personnel, trains entry-level associates, and maintains required FINRA registrations and compliance obligations.

Provides B2B client support by answering inquiries, fulfilling requests, resolving problems, navigating multiple databases, organizing workflows, and maintaining strong customer relationships. The role also involves identifying process improvements and proactively recommending relevant services. Candidates need customer service or administrative experience, strong communication, organization, multitasking, problem-solving, computer, and Microsoft Office skills. Salesforce experience is a plus.

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.

Leads internal, temporary, and BPO customer support teams across voice, chat, and email. Owns CSAT, productivity, quality, adherence, SLA, and staffing performance; coaches employees, manages escalations, supports hiring and onboarding, partners with workforce management and QA, and leads process-improvement initiatives. The manager also uses analytics, AI, and automation tools to improve efficiency and customer experience, manages team administration, and participates in a weekend Manager on Duty rotation.

Provides technical support for CrowdStrike customers by troubleshooting issues, identifying root causes, resolving or escalating incidents, documenting bugs, and creating knowledge-base content. The role manages customer escalations, communicates technical guidance clearly, supports Windows and security environments, and contributes to process improvements. Candidates need at least three years of customer-facing technical support or systems administration experience, strong analytical and communication skills, and familiarity with Windows, networking, security solutions, Linux, or Splunk.

Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.

Investigate and resolve escalated disability and leave claim concerns, inquiries, and processing issues. Conduct root cause analysis, identify trends, maintain escalation data, and recommend process and communication improvements. Partner with claims, legal, privacy, account, and operations teams to resolve complex cases while balancing customer advocacy, contractual obligations, regulatory requirements, and claim integrity. Report findings to leadership and coach operational partners on customer experience practices.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs and follows up on inquiries, resolves customer issues, builds client trust, manages difficult interactions professionally, and provides accurate, timely responses by phone and email. The role also involves cross-training and collaboration to improve customer experience and business operations.