Top Customer Support Jobs in Nashville, TN

Provide inbound technical support and customer service for DISH TV customers, troubleshoot billing and programming issues, promote products and services, handle back-to-back calls, and maintain engagement during shifts. Work full-time from home with company-provided equipment and meet internet, hardware, and state residency requirements.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

Serve as first point of contact for customers via phone, email, and chat. Troubleshoot technical issues, log and categorize tickets, escalate complex problems, document resolutions, maintain knowledge bases, meet performance metrics, and advocate for customer experience improvements.

Provide frontline, ticket-based support to franchises resolving billing, finance, technology, and program inquiries per SLAs; document activity, escalate complex issues, maintain knowledge base, and contribute to process improvements to ensure consistent service delivery.

Serve as primary point of contact between customers, field staff, dispatch, and warehouse to schedule and coordinate service, maintenance, and installations. Maintain scheduling documents and customer accounts, enter maintenance agreements and jobs in ServiceTitan, coordinate parts and permits, manage hold-job resolution, collect payments when applicable, and back up dispatch. Ensure timely communication and quality customer experiences.

Provide remote corporate travel booking and advisory services, arranging domestic and international air, rail, road, and accommodation travel. Use Sabre GDS to research options, ensure policy and regulatory compliance, handle phone and email servicing, resolve customer issues, sell ancillary services, and collaborate with team members to coach and improve service levels. Must work weekends and varied shifts.