Top Customer Support Jobs in Nashville, TN

Directs product and software support operations, leading support teams, managing ticket queues and escalations, enforcing SLAs, monitoring service metrics, coordinating incident resolution, and partnering with Product and Engineering on recurring issues. Develops support processes, documentation, staffing plans, reporting, and continuous-improvement initiatives while ensuring customer communications, release support, regulatory compliance, and operational governance.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Provides customer assistance in parking lots and garages, explains parking technology, supports enrollment, patrols facilities, issues and documents violations, maintains cleanliness, reports hazards, and performs basic vehicle upkeep. Requires strong customer service, communication, technology, reliability, and adaptability. The role involves extended standing and walking, outdoor work in all weather, variable shifts, and occasional lifting up to 25 pounds.

Provides phone and chat-based customer support for orders, promotions, shipments, products, and returns. Resolves inquiries using software applications, protects customer information, collaborates with internal teams, and meets service, quality, attendance, and productivity metrics. The role requires strong communication, problem-solving, multitasking, typing, and conflict-resolution skills, along with flexibility for schedule bidding and performance-based expectations.

Provides cross-functional administrative support, customer billing and accounts receivable assistance, contract administration, and Tier 1 service coordination. Responds to customer inquiries, resolves billing discrepancies, maintains records, triages support requests, coordinates technician scheduling, monitors tickets, supports proposals and agreements, and assists with inventory, procurement, vendor coordination, onboarding, and service reporting.

Processes vehicle and salvage title documentation, completes ownership transfer applications, enters title data, and ensures compliance with state requirements. Communicates with customers and internal partners by phone, email, mail, and direct contact; resolves discrepancies, complaints, and transfer issues. Maintains customer databases, confidential records, and knowledge of title regulations while performing clerical and office-support duties.

Provides omnichannel customer support for e-commerce customers, including purchasing guidance, order assistance, product troubleshooting, warranty coordination, and repair services. Documents cases in CRM and ticketing systems, develops knowledge materials, trains teams, analyzes support trends, and recommends process improvements. Requires advanced sewing and crafting knowledge, strong technical troubleshooting, communication skills, and experience with platforms such as Gorgias, Shopify, Microsoft Office, and SharePoint. This is a temporary hybrid role in Nashville.

Provides daily service and support to private wealth management clients by handling calls, transactions, problem resolution, and escalations. Identifies potential problems, compliance issues, and fraud while supporting client satisfaction and relationship growth. Operates within delegated authority and department procedures with limited supervision, developing knowledge of wealth management, trust, banking, and investment products and systems.

Supports publisher customers by answering questions, troubleshooting issues, resolving complaints, managing requests, and coordinating with internal teams. Provides guidance on IngramSpark and Lightning Source services, maintains accurate customer records, supports third-party service agents, attends customer meetings, and contributes to sales growth through effective upselling.

Receives structured training to investigate and resolve auto physical damage insurance claims. Responsibilities include assessing coverage and compensability, gathering evidence, identifying potential fraud, setting reserves, determining settlements, issuing payments, communicating with claimants and customers, maintaining claim records, and adapting to new digital tools. The associate must obtain required insurance adjuster licenses within three months and progress toward independent claims handling.