Top Operations & Support Jobs in Nashville, TN

Manage and optimize intraday staffing and schedules for Customer Success teams. Produce forecasts, monitor phone/chat/case queues, adjust staffing in real time, drive SLA attainment, run trend analysis, develop dashboards and reports, coordinate cross-team contingency support, and communicate staffing risks and recommendations to leadership.

High-trust Executive Business Partner who supports executives by managing calendars, inboxes, travel, projects, and financial admin. Uses AI and automation to streamline work, improve workflows, draft communications, and coordinate cross-functional operations while mentoring teammates and improving systems.

Key responsibilities include troubleshooting complex technical issues, mentoring junior team members, streamlining processes, and ensuring quality assurance in IT support.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Lead design and improvement of business systems, workflows, automation, and AI-driven productivity. Partner with executives to build dashboards, implement automation, and mentor a small technical team to increase operational visibility and scalability.

Manage auto insurance claims by assisting clients with claim initiation, gathering and verifying documentation, following up with insurers, communicating with stakeholders, maintaining organized records, resolving disputes, and identifying process improvements to maximize recoveries and customer satisfaction.

Review and reconcile default mortgage insurance and investor claims (FHA, VA, PMI, USDA, FNMA, FHLMC) for accuracy, document findings, escalate trends, verify taxes/insurance, enforce procedures, and complete monthly audits to ensure timely, compliant claim submission.

Lead area performance across South East Asia by managing KPI-driven performance forums, tracking tools, and action plans. Drive accountability through structured calls, reporting, cross-functional collaboration with sales and trade teams, analyze KPI deviations, implement corrective actions, and deliver regular performance reports and ad-hoc analyses to improve sales and operational outcomes.

Serve as a remote customer support representative for healthcare providers, patients, and staff. Triage inbound phone/chat/email/portal messages, provide ordering and account support, troubleshoot portal/login issues, supply product information, and handle sensitive patient data accurately within compliance standards.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.