Top Operations & Support Jobs in Nashville, TN

Serve as a remote customer support representative for healthcare providers, patients, and staff. Triage inbound phone/chat/email/portal messages, provide ordering and account support, troubleshoot portal/login issues, supply product information, and handle sensitive patient data accurately within compliance standards.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Lead capacity planning, forecasting, and reporting for multi-site call centers. Develop staffing strategy and budgets, ensure accurate regulatory reporting, implement agent scorecards and speech analytics, drive Lean/Six Sigma continuous improvement, partner with WFM, engineering, finance, and talent acquisition to optimize staffing and operational performance.

Lead revenue operations for Marketing and BDR, partnering with leadership to plan pipeline coverage, analyze funnel leakage, recommend fixes, own reporting infrastructure and tech stack, and drive cross-functional initiatives to scale top-of-funnel performance.

Provide remote Atlassian administration for multiple clients: configure Jira/Confluence/Service Desk, respond to service desk requests, automate processes, create projects, configure workflows and permissions, advise customers on best practices, record work/time, and follow security protocols.

Provide first-line support for credit union clients using core banking platforms, troubleshoot member data and transaction issues, document tickets, escalate complex problems, assist with installations/updates, maintain documentation, and deliver user training and exceptional client service.

Perform accurate daily order entry and validation, manage incoming order requests via ticketing systems, submit orders to providers, maintain CRM and reporting dashboards, communicate across channels, troubleshoot order discrepancies, and support cross-functional teams while adhering to SLAs and compliance requirements.

Translate and localize gaming-related content from English to Danish, including releases, marketing, support articles, and customer-facing materials. Manage short- and long-term projects, handle last-minute source changes, use CAT tools, collaborate with teams, and ensure high-quality, context-accurate translations for various platforms and operating systems.

Lead and own financial and operational performance across a cluster of portfolio software companies. Set and defend KPIs and targets, allocate capital and attention, develop and manage General Managers, support M&A diligence and integration, provide strategic finance and governance, and represent cluster performance to leadership and investors.

Monitor and reconcile transactions across ACH, RTP/FedNow, and card networks; triage and resolve payment exceptions, chargebacks, and settlement discrepancies; run SQL queries and build volume/limit projection models; communicate with sponsor banks and clients; maintain tracking of open operational items and document processes to support automation.