Top Operations & Support Jobs in Nashville, TN

Monitor and reconcile transactions across ACH, RTP/FedNow, and card networks; triage and resolve payment exceptions, chargebacks, and settlement discrepancies; run SQL queries and build volume/limit projection models; communicate with sponsor banks and clients; maintain tracking of open operational items and document processes to support automation.

Administer and stabilize the studio-owned Flow (ShotGrid) production tracking environment, prioritize Flow/Jira bridge reliability, re-architect automation/event listeners, troubleshoot integrations, audit and document configurations, improve pipelines (Character, VFX, Cinematics), manage schemas/permissions, configure vendor access, and build dashboards and reports.

Serve as first point of contact for auto claims intake (FNOL). Create and accurately document new claims, assist customers via phone and email, initiate vehicle inspections and rental arrangements, escalate issues, and support catastrophe response and performance metrics while delivering strong customer service.

Manage scheduling and coordination for court reporter assignments, build and maintain reporter relationships, prioritize competing tasks, use internal systems to book and confirm jobs, and provide white-glove, hospitality-focused support across high-volume remote workflows.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Support divisional commercial goals by translating strategy into operational plans, creating and maintaining performance reporting (Power BI/Excel), forecasting with Sales and Finance, tracking KPIs and OKRs, coordinating cross-functional initiative rollouts, and preparing presentations and analysis for senior leadership.

Coordinate and facilitate enrollment, onboarding, and advising functions; serve as primary liaison for internal and external stakeholders; develop communication plans and maintain knowledge management materials; identify and improve processes using data; support projects and budget activities; ensure timely, professional communication across departments to deliver a seamless student experience.

Lead end-to-end revenue operations for Employer Services: own Salesforce and revenue tech stack, standardize quote-to-revenue, govern forecasting and pipeline, align revenue integrity with Finance, and drive global transformation, automation, and adoption across Sales, Finance, and Technology.

Support OSE engagements by maintaining project hygiene, documenting end-to-end banking operations, mapping and improving processes, assisting implementation readiness (UAT, cutover, stabilization), creating SOPs/runbooks, and coordinating across Operations, Product/Engineering, and FinOps to track decisions, issues, and remediation.

Manage and scale the Jira intake process, triage requests, create detailed Jira user stories, perform hands-on Salesforce administration and integrations (Five9, DocuSign, Ironclad), run backlog grooming and sprint planning, build reports/dashboards, and write SOPs and technical documentation while coordinating stakeholder expectations.