Top Operations & Support Jobs in Nashville, TN

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Supports DHA knowledge management, collaborative portals, SharePoint solutions, business process management, web content, and user training. Develops taxonomies, policies, workflows, PowerApps, and Power Automate solutions; manages permissions, repositories, content compliance, and sensitive information. Facilitates Communities of Practice and Integrated Product Teams, provides help-ticket support, conducts knowledge audits, and assists with portal and website administration.

Investigates and adjusts complex automobile claims, determining coverage, liability, damages, subrogation, and fraud potential. Negotiates settlements within authority, handles complex injury and property damage claims, recommends process improvements, and applies advanced insurance policy knowledge. Provides coaching, mentoring, and direction to junior employees while supporting claims quality, operational excellence, and continuous improvement. The role requires compliance with insurance licensing restrictions and does not include formal supervisory duties.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Leads operational performance across the West Division by coaching Regional Directors, establishing accountability and operating cadence, identifying performance trends and risks, and driving sustained improvement. Partners with enterprise leaders to resolve systemic issues, improve customer and business outcomes, and ensure consistent execution across regions. Requires extensive multi-unit or service-business leadership experience, financial acumen, strategic communication, and travel throughout the assigned region.

Provides advanced technical support to customers through phone, email, chat, social media, SMS, and AI-assisted channels. Troubleshoots security equipment and software issues, guides customers through setup and diagnostics, creates and processes service cases, updates Alarm.com accounts, documents interactions, and schedules service visits when necessary. Requires strong communication, decision-making, organization, customer service, and technical troubleshooting skills, along with Microsoft Office knowledge and completion of company certifications and training.

Provides Tier 2 escalation support across hardware, software, networking, Windows, Microsoft 365, Intune, and Active Directory environments. Troubleshoots endpoint, MFA, printer, connectivity, and security issues; manages patching and endpoint protection; documents solutions; monitors systems; supports deployments and server upgrades; and mentors junior technicians while serving multiple MSP clients.

Leads post-sales revenue operations across implementation, subscriptions, renewals, upsells, work orders, billing readiness, and customer lifecycle changes. Owns Salesforce requirements, workflow controls, automation, UAT, documentation governance, cross-functional project delivery, and team development. Partners with Customer Success, Finance, Product, Salesforce Development, Deal Desk, and field operations to improve data integrity, scalability, operational visibility, and execution.

Provides primary onsite IT support for a facility, troubleshooting computers, Microsoft 365, mobile devices, printers, peripherals, VPN, MFA, and basic networking. Handles equipment deployment, asset inventory, employee onboarding and offboarding, incident management, endpoint management, patching, security remediation, documentation, vendor coordination, and critical-incident support. Collaborates with distributed IT teams and supports broader technology deployments and projects.

Leads Waymark’s strategic planning, OKR management, executive operating rhythm, internal communications, and business process development. Partners with the CEO and executive team to translate strategy into goals, improve cross-functional coordination, manage decision-making systems, produce executive and board communications, and drive high-priority initiatives. The role requires strong analytical, communication, financial modeling, process design, and influence skills in a healthcare-focused, high-growth environment.