The Customer Service Supervisor manages call center representatives, overseeing performance, conducting coaching sessions, and ensuring quality customer service while driving team efficiency and effectiveness.

Lead technical direction and architecture for client-facing products and platforms. Design and build API-first, cloud-native services, ensure performance, reliability, and security, contribute to conversational AI, own projects end-to-end, improve CI/CD and development workflows, and provide technical leadership across teams.

Lead end-to-end productionization of ML models: build pipelines, deploy real-time and batch inference, manage model registry/monitoring, integrate with AWS and Snowflake, and enable reproducible, scalable ML workflows.