Top Operations & Support Jobs

Lead fixed operations performance across multiple service centers in a region, owning regional P&L, KPIs, labor efficiency, parts performance, and customer experience. Develop and hold site GMs accountable, standardize SOPs, balance capacity and demand, run regional operating cadence, manage OEM warranty/recall/CSI alignment, and represent regional needs to corporate.

Lead fixed operations across multiple service centers in the East region, owning regional P&L, throughput, labor efficiency, parts performance, and customer experience. Develop and hold GMs accountable, standardize SOPs, balance capacity and demand, run regional operating cadence, manage OEM warranty/recall alignment, and represent regional performance to corporate leadership.

Lead and improve client operations and reporting for Integrated Middle Office Solutions. Develop strategies to enhance service delivery, streamline processes, ensure timely and accurate client reporting, act as primary client contact, monitor performance metrics, and maintain regulatory compliance and risk management.

Lead and manage multiple client service/support teams to resolve complex client transaction issues, set team policies and procedures, drive strategic initiatives to improve client experience, maintain business leader relationships, and provide insights to support revenue growth.

Lead client operations and reporting for Integrated Middle Office Solutions. Manage a team, improve client service delivery, streamline processes, ensure accurate reporting, monitor performance metrics, serve as primary client contact, and maintain regulatory compliance and risk controls.

Lead and manage client operations and reporting teams for Integrated Middle Office Solutions. Improve service delivery, streamline processes, ensure accurate client reporting, act as primary client contact, monitor performance metrics, and maintain regulatory compliance and risk controls.

Lead client operations and reporting team to improve service delivery, streamline processes, ensure timely client reporting, manage key client relationships, monitor performance metrics, and maintain regulatory compliance and risk controls.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Own revenue operations for the TAAP sales segment, partnering with senior leadership on forecasting, territory and quota design, NRR, pipeline performance, GTM strategy, executive reporting, data governance, Salesforce adoption, and cross-functional operational projects. The role translates revenue targets into execution plans, improves accountability and predictability, and informs VP, SVP, and President-level decisions.

Owns cost improvement and unit economics for SpaceX hardware programs. Develops cost models, tracks KPIs and profit improvement, establishes cost targets, evaluates capital expenditures and sourcing decisions, and guides cross-functional engineering, supply chain, design, and manufacturing decisions. Leads operational improvement initiatives and supports senior leadership through quantitative analysis, business cases, and implementation of recommendations.

Leads remote teams handling premium processing, cash application, and group billing operations for employer-sponsored benefits. Oversees team objectives, performance management, billing exceptions, payment discrepancies, escalations, and partnerships with BPO providers, brokers, customers, and internal stakeholders. Uses operational reporting to monitor performance, guide decisions, and implement process improvements while ensuring compliance with company standards.

Lead a team of 10-15 PLM analysts delivering PLM services. Manage ticket-based workflows to meet SLAs and quality targets, define and automate KPIs, map and improve processes, perform root-cause analysis, conduct data analytics and reporting, and coordinate with engineering, PLM, and supply chain stakeholders while resolving escalations.

Administer, monitor, tune, install, upgrade, and maintain MicroStrategy clustered Intelligence and Web Server environments on Linux. Troubleshoot issues, analyze logs, run DB queries (Netezza, PostgreSQL), support deployments and CI/CD automation, manage user/group provisioning, capacity planning, and disaster recovery. Communicate with MicroStrategy Tech Support and development teams.

Oversee day-to-day shelter operations, support Program Director, train and supervise operations teams, manage bed vacancy reporting, conduct facility and locker inspections, collaborate with security, provide DHS/AAPCI-compliant training, and travel to sites as needed.

Lead all branch operations for a 25+ person team, owning field execution, safety/DOT compliance, people development, revenue and customer experience, and scalable systems. Coach crews in the field, hire and train staff, monitor weekly metrics, and implement quality and safety programs to meet profitability and customer satisfaction goals.

Lead a branch team across engineering, project execution, and service to ensure safety compliance, on-time project delivery, budgeting, WIP analysis, asset management, staffing, customer communication, and revenue/margin targets. Oversee scheduling, billing, collections, and performance development while supporting sales growth and controlling inspection/testing equipment.

Administer and maintain MicroStrategy servers and infrastructure, perform installations, configuration, security, migrations, capacity planning, performance tuning, monitoring and alerting. Support developers and clients, troubleshoot SQL/reporting issues, set up web/application servers and MicroStrategy suite tools, and develop dashboards and reports.

The Operations Manager will oversee a contractor workforce, managing operations, quality assurance, training, and continuous improvement to deliver accurate data collection in a robotics environment.

Oversee and coordinate company operations and strategic development, manage multiple projects, ensure client satisfaction, review major deliverables for quality, work cross-functionally and closely with the CEO to identify issues and growth opportunities.

Oversee daily operations at an Inspection Center, manage staff, ensure quality and cost objectives, lead training and development, and drive continuous improvement efforts.

The Sr Staff Product Operations Manager will lead operational orchestration, investment intelligence, synthesis of ambiguity, and systems transformation for product lifecycle and GTM strategy.

Manage branch operations to ensure safety, service quality, and process compliance. Support Branch Manager on financial goals, staffing, training, performance management, fleet and rental operations, and customer communication. Optimize processes, oversee daily workflows, and be available for emergency customer or facility needs.

Lead and manage yard and facility operations, staff hiring/training, scheduling, cash handling, inventory, vendor contracts, and maintenance. Ensure company process compliance, strong customer service, safety protocols, and positive employee relations. Occasionally travel to other locations and respond to facility alarms; perform additional assigned duties.

Lead and manage day-to-day delivery of human services contracts, oversee staffing, compliance, budgets, training, client relationships, reporting, and operational performance to meet contract goals.