Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Own scoping and proposal creation for professional services, manage Salesforce workflows and reporting, maintain SOW lifecycle and SOPs, support resource planning and handoffs, and partner with RevOps/Finance to ensure forecasting, data integrity, and continuous improvement of services operations.

Serve as primary client liaison for the forensics lab: schedule and host scoping calls, coordinate stakeholders (sales, PM, examiners), perform documentation and QC for forensic tickets, provide status updates, collect client feedback, and act as backup to the Forensics Operations Manager.

Provide day-to-day user support for Empower (ICE) loan origination system: troubleshoot issues, set up and modify user credentials, document tickets, and communicate status to end users while using remote control tools and supporting Windows and macOS.

Manage end-to-end annuity new business transactions including complex case processing, application entry, requirements management, funding, issuance, and contract delivery. Communicate with financial professionals, resolve exceptions, mentor peers, support quality and process improvements, and use Microsoft 365 and AI tools to enhance productivity and documentation in a remote environment.

Part-time contract role maintaining and validating product sustainability data, supporting EPR/California ISR reporting, assisting B Corp recertification, and providing monthly/quarterly Stage Gate sustainability updates including project carbon impacts and progress toward science-aligned targets.

Serve as primary client contact for inbound inquiries via phone, email, and ticketing. Manage ticket queues, meet SLAs, update clients on order status, document interactions, coordinate with internal teams and vendors, troubleshoot routine issues, and support operational excellence and continuous improvement.

Own and optimize real-time authorization and transaction systems (TSYS TS2, Visa), monitor and tune auth rules, partner with Fraud, Product, and Engineering, build testing and monitoring infrastructure (Snowflake, SQL), manage token/virtual card lifecycle, and support TS2 core backup and vendor interactions.

Provide administrative and operational support to workers' compensation adjusters by setting up and maintaining claim files, processing transactions, responding to inquiries, coordinating outreach, preparing documentation, supporting litigation, and ensuring accuracy and compliance using claims platforms.

Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.

Lead administration and optimization of Adobe Workfront, driving workflow design, automation, integrations, reporting, data governance, user support, training, and continuous improvement to increase platform adoption and operational efficiency across marketing and cross-functional teams.