Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Serve as primary client contact for inbound inquiries via phone, email, and ticketing. Manage ticket queues, meet SLAs, update clients on order status, document interactions, coordinate with internal teams and vendors, troubleshoot routine issues, and support operational excellence and continuous improvement.

Own and optimize real-time authorization and transaction systems (TSYS TS2, Visa), monitor and tune auth rules, partner with Fraud, Product, and Engineering, build testing and monitoring infrastructure (Snowflake, SQL), manage token/virtual card lifecycle, and support TS2 core backup and vendor interactions.

Provide administrative and operational support to workers' compensation adjusters by setting up and maintaining claim files, processing transactions, responding to inquiries, coordinating outreach, preparing documentation, supporting litigation, and ensuring accuracy and compliance using claims platforms.

Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.

Lead administration and optimization of Adobe Workfront, driving workflow design, automation, integrations, reporting, data governance, user support, training, and continuous improvement to increase platform adoption and operational efficiency across marketing and cross-functional teams.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.

Lead and build a Tier 1 global helpdesk for Paratext, managing a small team to triage, route, and resolve tool-level support for PT9, PT10 and the Paratext Registry. Coordinate with engineering, product, and Tier 2 partners, track support patterns, and maintain accountable response times while supporting a distributed user base.

Investigate, evaluate and negotiate management liability and specialty lines claims (E&O, D&O, EPL). Analyze coverage, set reserves, manage claim strategy, coordinate with defense counsel and underwriters, and maintain compliance with regulations and policy changes while delivering strong customer service.

Provide high-level administrative support to CTC Global executives: manage calendars, schedule meetings, coordinate travel and visitors, process invoices and credit card expenditures, maintain confidential files (including commercial contracts), prepare meeting spaces, and run special projects while collaborating across departments.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.