Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Lead cross-functional strategic initiatives to evaluate market expansion, optimize pricing, and improve operational performance. Build dashboards, define metrics, and manage high-priority projects from inception to delivery. Serve as a deployable operator partnering with leadership, data, legal, and vendors to drive alignment and execution.

Assist the IT Director and Senior Admin to enhance and maintain Salesforce Sales/Support Cloud. Configure custom objects, workflows, page layouts, and validations; support integrations, translate business requirements, test changes, and recommend platform improvements.

Lead insurance operations team to drive service excellence for financial advisors through reporting, escalations, process improvements, project management, cross-functional collaboration, and people leadership to ensure consistent, high-quality operational performance.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.

Lead WFM Analyst owns end-to-end workforce management: capacity planning, scheduling, intraday adherence, KPI tracking and dashboard automation. Builds supply-demand models, writes SQL, automates BI dashboards, advises leadership with executive reports, recommends staffing/hiring strategy, and drives cross-functional process and WFM system improvements.

Provide administrative support for real estate research: collect and compile data, manage multiple research projects, troubleshoot billing and vendor issues, process licensing and insurance certificate requests, and maintain compliance with company policies while building strong relationships with management and external partners.

Manage daily operations for Tri-Share and SubPool programs, improve workflows and systems, partner with Product and Engineering to prioritize platform enhancements, use data and AI to automate repetitive work, and support launches, escalations, and cross-functional growth.