Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Support GTM leadership with recurring reporting, forecasting, and strategic analysis. Prepare WBR/MBR/QBR materials, build dashboards and Excel financial models, run channel performance analyses, and produce executive-ready presentations to inform operational improvements and reforecasting.

Provide technical support for QuickCharge product by troubleshooting customer issues using logs, Wireshark, SQL queries, IIS and server tools; communicate with clients and product teams, maintain knowledge base, and act as primary contact for assigned clients to resolve moderately complex problems.

Lead design, administration, and scaling of GTM systems and automations to improve lead routing, lifecycle management, data quality, and pipeline hygiene. Build integrations, analytics, and forecasting dashboards, partner with Sales, Marketing, Customer Success, Finance, and Product to optimize conversion and operational processes, and evaluate new GTM technologies to support high-growth B2B SaaS.

Remote part-time coordinator schedules appraisal appointments, contacts policyholders via phone/SMS/email, assists homeowners with a mobile photo-capture self-survey app, updates work order statuses, meets productivity and quality goals, troubleshoots technical issues, and communicates issues to management and underwriters.

Remote coordinator responsible for contacting policyholders via phone, SMS and email to schedule appraisals and support homeowner self-surveys. Provide technical help with a photo-capture app, update work order statuses, prioritize tasks to meet productivity and turnaround goals, and report unusual situations to management. Strong customer service, communication, and multitasking skills required.

Manage complex Michigan PIP claims from intake to resolution, including coverage analysis, investigations, damage valuation, settlement negotiation, payment approvals, referrals to specialist units, and thorough documentation. Handle catastrophic and MCCA/attorney-represented claims, work with insureds, attorneys, treatment teams and case managers, and ensure compliance with state laws and company claim standards.

Manage Michigan PIP claims from intake to resolution: investigate facts, perform coverage analysis, evaluate damages, negotiate settlements, approve payments, document files, refer to other units, and handle MCCA and attorney-represented cases.

Receive, triage, and prioritize technical support requests; provide initial troubleshooting and clear guidance for non-technical users; document solutions for the knowledge base; review support quality; and assist in training new support staff.

Provide Windows systems and application administration across AWS, Azure, and on-premises private cloud environments. Perform software/package deployment, patching, basic disaster recovery testing, certificate management, backup/recovery tasks, monitoring, troubleshooting, and documentation while supporting service levels and customer-facing requests.

Enter, update, and transcribe data into databases and digital systems while maintaining accurate records and data integrity. Perform clerical tasks (filing, scanning, photocopying), assist with organizing office files, and support team workflows with strong attention to detail and accuracy.

Monitor and analyze recorded calls and live video visits for correctional agencies to identify keywords, slang, and suspicious activity. Escalate intelligence about potential crimes, victimization, or staff misconduct, perform translations and proofreading, and ensure proper reporting and escalation to investigators and managers. Maintain confidentiality and meet established quality targets.

Supervise and support a team of Communication Analysts: manage scheduling and attendance, review performance and audit reports, assist with training and hiring, troubleshoot system issues, compile outage impact reports, and foster team morale and coaching.

Lead and document business requirements, analyze workflows, coordinate stakeholder outreach, testing, and training, identify process improvements, produce operational reports, and communicate status, risks, and solutions.

Provide high-volume, frontline support via phone, live chat, and email for Patriot's payroll and accounting software. Troubleshoot customer issues, document interactions, relay feedback to product teams, and learn product and payroll fundamentals through an eight-week training program.

Higginbotham is seeking candidates for various non-production and non-sales roles in a growing insurance and financial services firm across multiple locations.