Business Analyst III

What are important things that YOU need to know about this role? 

• Remote: this is a permanent, work from home opportunity
• Experience: Candidates must have 5+ years of experience as a business analyst.  Preference will be given to those candidates who have a background in dental as well as experience working in SQL.

What will YOU be doing for us?   Collaborate with internal / external partners and utilize business process knowledge to identify, document, analyze and translate business requirements to address business problems / opportunities. 

What will YOU be working on every day? 

• Assists in the development and documentation of business requirements and/or business solutions to solve problems and issues related to business operations
• Ability to audit and/or interview stakeholders to create / document current business workflows and processes to assist the business in identifying areas of improvement
• Facilitate outreach on initiatives to external and internal stakeholders and clients including recurring conference calls and/or participation in site visits
• Work with external and internal stakeholders to identify and prioritize requirements
• Work as an active member of the team to support tactical and strategic initiatives for the business
• Work with all respective stakeholders, coordinate testing (where appropriate) and training processes, and develop respective documentation and materials
• Analyze requests from internal staff to determine the scope of the request and determine requirements to successfully complete the request.
• Work collaboratively with key stakeholders to gain feedback and implement changes to finalize processes.
• Communicate process changes effectively to key stakeholders so issues and solutions are understood.
• Lead internal meetings with the stakeholders and communicate appropriate status, risks, and issues
• Effectively manage complex business challenges, tight deadlines, competing priorities and interactions with the management team
• Prepare and implement various reports for operational areas to utilize on a go-forward basis to allow for appropriate management of processes.
• Design, document, and perform test scenarios against system and custom processes to ensure accurate processes. 
• Participate in testing upgrades, documenting test results, and providing feedback appropriately.
• Continually work with business to identify process improvements and assist with implementation of such improvements.
• Complete trend analysis and tracking of data for business and the organization.
• Partner with leaders to conduct root cause analysis
• Lead external meetings with the stakeholders and communicate appropriate status, risks, and issues 

What qualifications do YOU need to have to be GOOD candidate?

• Required Level of Education, Licenses, and/or Certificates
  • Bachelor’s degree or combination of education and work experience equivalent.
• Required Level of Experience
  • 5+ years of Business Analyst experience
• Required Knowledge, Skills, and Abilities 
  • Ability to plan for contingencies and anticipate problems. 
  • Ability to think analytically. 
  • Ability to effectively listen and respond to internal and external customers’ needs 
  • Ability to effectively convey and receive ideas, information, and directions. 
  • Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles. 
  • Ability to display strong written and verbal communication skills. 
  • Ability to remain organized despite multiple interruptions. 
  • Ability to ask critical questions to assess needs and requirements
  • Ability to explain complex concepts easily 
  • Ability to successfully meet timelines for project plans and manage time effectively

What qualifications do YOU need to have to be a GREAT candidate? 

• Preferred Level of Education, License, and/or Certificates
  • Certified Business Analysis Professional
  • Certified Quality Technician
  • Certified Quality Engineer
  • Certified Quality Auditor  
• Preferred Knowledge, Skills, and Abilities
  • Knowledge of industry standards
  • Knowledge of SKYGEN’s proprietary software
  • Demonstrates competencies in a variety of quality philosophies, systems, and tools
  • Samurai certification in SKYGEN’S proprietary software