We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy.
What We Believe InCreating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters.
Our team lives by six core values that guide how we work, build, and serve:
- Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value.
- Lead With Speed: We move fast, take smart risks, and stay ahead by acting boldly.
- Don’t Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience.
- Create a Better Us: We simplify, automate, spend wisely, and continuously improve.
- Follow The Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree.
- Grow, Be a Leader: We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team.
If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here.
Summary:
- Job Classification: Entry-Level
- Job Title: Customer Support Representative I
- Job Status: Full-time
- Location: 100% remote
- Compensation: Hourly (Non-Exempt)
- Position Type: Direct Hire; note, this is not a contract role
- Pay Range: $20.00/hour
- Shift: 10:00 AM - 7:00 PM ET, Monday - Friday
This is a high-volume, customer-facing role. You'll spend the majority of your day on the phone, in live chat, and responding to emails. While the work is remote, it follows a structured schedule with designated breaks and requires consistent availability during your shift. If you thrive in a fast-paced, people-first environment and love solving problems, you'll feel right at home.
Your first 8 weeks are dedicated to structured training — you'll learn our software, accounting and payroll fundamentals, and Patriot's processes, gradually taking on responsibilities with coaching and support. No prior experience in these areas is required, but you'll need to be tech-savvy, eager to learn, and able to apply new concepts quickly to successfully transition into the full role.
What You’ll Be Doing:
- Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!)
- Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries.
- Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
- Continuously expand your knowledge of the software, new features, and accounting and payroll best practices.
- Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
- Maintain accurate and timely documentation of customer interactions.
- Offer guidance and support to customers regarding new product features and software functionality.
Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice.
What You’ll Need:
- High School Diploma, GED, or equivalent.
- Previous customer service experience, with a track record of delivering positive, professional interactions.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally across phone, chat, and email.
- Self-motivated and able to work independently in a fast-paced environment, managing tasks without constant supervision.
- Proficient with technology, with the ability to quickly learn and adapt to new software and tools.
- Ability to communicate clearly across teams, including sharing customer feedback and insights that help improve products and processes.
- Eager to continuously grow your knowledge, whether it's new software features, product updates, or industry best practices.
- Ability to handle sensitive customer information securely and adhere to company data protection protocols.
- Strong attention to detail with the ability to accurately document customer interactions.
- Ability to manage multiple tasks simultaneously — calls, emails, and chats — while maintaining quality and professionalism.
- Comfortable with change and able to pivot quickly while maintaining a great customer experience.
- Ability to stay composed and professional during high-volume or challenging interactions, with a consistently positive approach.
- Ability to explain software features and technical concepts clearly to customers with varying levels of technical familiarity.
Work Requirements:
- To deliver a professional customer experience, this role requires a workspace that supports focused, distraction-free work and clear, quiet audio during scheduled hours. If you require a reasonable accommodation to meet this need, please let us know.
- Maintain reliable, high-speed internet access sufficient to support phone, chat, and email-based work
Nice to Have:
- Familiarity with U.S. payroll, payroll tax, or accounting software.
- Experience with CRM software
Patriot Software is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application or interview process, or to perform the essential functions of this role, please note this on your application, and a member of our People Operations team will follow up with you.
Location & Commitments
- Full-time, direct-hire, 100% remote role
- Open to candidates legally eligible to work in the United States
- Not open to applicants residing in: Alaska, California, Hawaii, Washington D.C.
- Core hours: 10:00 AM - 7:00 PM ET, Monday–Friday
- Some flexibility is required during busy seasons or critical “right-now” moments
Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
More Reasons to Love PatriotGreat products start with great people—which is why we invest in our team so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits that help our team thrive inside and outside of work. Learn more about our opportunities and benefits on our Careers page.
Are you ready to take the next step in your career?
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Ready to take the next step in your career? We’d love to meet you.Privacy Notice
To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application.
Use of AI in the Hiring Process
Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws.
AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience.
By submitting your application, you acknowledge the following:
AI Usage- AI may analyze an applicant's video, including facial expressions, as part of assessing position fit.
- AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries.
- All interviews are conducted via video with cameras on to maintain compliance and security standards.
- Patriot is a camera-on company for all video interactions.
- If selected to interview, you may be asked to provide or have a photo captured.
- This photo is used only to verify that the same candidate is present throughout all interview stages.
- Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete.
- Any photos are used solely for candidate verification.
- Geolocation tools may be used only to verify your location and ensure interview integrity.
- All geolocation use is limited to security and compliance needs and follows all applicable privacy laws.
Skills Required
- Previous customer service experience with a track record of professional interactions
- Strong verbal and written communication skills for phone, chat, and email
- Self-motivated and able to work independently in a fast-paced environment
- Proficient with technology and able to quickly learn new software and tools
- Ability to communicate across teams and share customer feedback
- Ability to handle sensitive customer information securely and follow data protection protocols
- Strong attention to detail and accurate documentation of customer interactions
- Ability to manage multiple tasks simultaneously (calls, emails, chats) while maintaining quality
- Ability to stay composed and professional during high-volume or challenging interactions
- Reliable, distraction-free workspace and high-speed internet to support remote work
- Legally eligible to work in the United States
- Familiarity with U.S. payroll, payroll tax, or accounting software
- Experience with CRM software
What We Do
Patriot Software offers online accounting and payroll software to US business owners and their accountants. We have a passion for American business, hard work, and delivering simple, yet powerful, software you can afford. The best part is...we have fun doing it! Patriot Software has over 300+ employees all over the United States of America. We offer competitive compensation and a wide range of benefits, including paid vacation after 90 days, health insurance, HSA and FSA accounts, dental, vision, 401(k) with company match, life insurance, disability insurance, and a stock options program. Looking for a stimulating new career in a fast-growing company on the cutting-edge of technology? We want to hear from you. Check out our careers page at www.patriotsoftware.com/about/careers.
