Top Customer Success & Experience Jobs in Milwaukee, WI

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Act as trusted technical lead for major healthcare accounts: ensure system health and uptime, monitor solution performance, provide regular updates, manage escalations with support, and drive stability and long-term customer success for medical imaging solutions (DICOM/HL7).

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Serve as the primary technical and operational customer contact for SewerAI's PIONEER and AutoCode platforms. Triage and resolve lower-level technical issues, document interactions in Pylon, provide workflow and onboarding guidance, support ProServe projects, represent the company at trade shows, and collaborate cross-functionally to drive adoption, satisfaction, and retention.

Create developer-facing content and programs to drive revenue for the go-to-market team while collaborating with marketing and sales to support lead generation.

The Help Desk Specialist provides Tier-1 support for an online learning system, assisting users with technical challenges and account needs, while maintaining quality customer service.

The role involves responding to customer inquiries, resolving issues, processing orders, executing sales campaigns, and achieving performance metrics in a remote environment.

Own renewals, retention, and expansion for a portfolio of college and university partners. Serve as primary executive contact, drive platform adoption, deliver data-driven insights, lead onboarding and training, build customer success plans, and influence cross-functional teams to meet enrollment and revenue goals.

Manage end-to-end customer renewals for an assigned book of business, proactively engaging customers to secure timely contract renewals, identify upsell/downsizing opportunities, resolve renewal-related concerns, coordinate with account teams on documentation, and maintain accurate CRM records and customer contact data.