Top Customer Success & Experience Jobs in Milwaukee, WI

The Implementation Manager onboards new customers onto Campspot’s software platform, supporting setup, major configuration changes, training, technical support, and project coordination. The role requires strong communication, attention to detail, problem-solving, deadline management, and the ability to balance competing priorities. Candidates should have at least three years of customer service or related experience, with software onboarding, SaaS, training, account management, or technical support experience preferred. Some evening hours and travel may be required.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.

Leads and coaches a customer success team serving U.S. government customers. Manages executive customer relationships, adoption, retention, business value, cross-sell and upsell opportunities, delivery programs, strategic roadmaps, customer success plans, escalations, and consumption portfolios. Drives customer outcomes through Microsoft technology adoption while managing team performance, development, risks, milestones, and operational metrics.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

Own the success, retention, and renewal of a portfolio of healthcare accounts. Monitor usage and engagement metrics, identify churn risks, build relationships with clinicians and administrators, answer questions, support product adoption, identify expansion opportunities, and communicate customer feedback internally. The role requires clinical workflow understanding, technical fluency, familiarity with LLMs and prompt engineering, proactive communication, adaptability, and willingness to travel up to 50% depending on account needs.

Build and lead AI2IO’s product adoption and training discipline across applications and features. Establish standards for seminars, live training, videos, documentation, onboarding, UAT, release readiness, learning paths, and adoption measurement. Deliver high-impact training, coordinate with Product, Engineering, Customer Success, and support teams, and mentor contributors without formal management authority. Improve content governance, accessibility, self-service, rollout readiness, and ecosystem-wide adoption through evidence-based programs and AI-assisted content workflows.

Own relationships with employer clients, drive program adoption, report on value, manage escalations, secure renewals, and expand product usage. Build trusted partnerships, use data-driven insights to influence decisions, coordinate cross-functional resources, advocate for clients, and support enrollment campaigns. The role also includes coaching client success team members and contributing to evolving best practices.

As a Salesforce Business Applications Analyst, you'll lead Salesforce initiatives, configure features, and ensure effective integration to support business processes. You'll collaborate with stakeholders and manage the project lifecycle for GTM solutions within Salesforce.

Own 1–2 major enterprise accounts as the primary customer contact, coordinating portfolio visibility, stakeholder relationships, onboarding, account reviews, renewals, and cross-functional delivery. Translate customer needs into internal actions, identify risks, represent clients in permitting meetings, and drive program improvements. The role requires strong project or program management experience, construction or real estate fluency, excellent communication, organization, and the ability to influence teams without direct authority.

Serve as the primary technical contact for public sector customers and partners, guiding Claroty solution deployment, configuration, adoption, optimization, and value realization. Provide architecture recommendations, partner enablement, risk identification, technical documentation, escalation support, and executive-level cybersecurity discussions. The role requires strong networking and cybersecurity expertise, familiarity with federal customers and compliance frameworks, and the ability to build long-term customer relationships. Travel of 30–40% and U.S. citizenship are required.

Manage the full customer renewal lifecycle for a $30M–$40M recurring revenue portfolio, including forecasting, pricing, contract negotiation, execution, and churn reduction. Build customer relationships, identify upsell and cross-sell opportunities, maintain accurate CRM data, support invoicing and renewal requests, and lead quarterly account reviews. Partner with Customer Success, Sales, and commercial leadership to improve customer outcomes, achieve retention targets, and drive account expansion.