Top Customer Success & Experience Jobs in Milwaukee, WI

Lead and grow a Technical Account Management team, improve operational processes, handle complex technical escalations, partner with Product and Engineering, champion AI-assisted automation, and build scalable playbooks and operating models to improve customer outcomes and team performance.

Lead post-sale success for a portfolio of enterprise customers: drive adoption, retention, and expansion; own account health and renewals; engage executives; orchestrate AE/TAM/Product/Support; run EBRs; surface expansion opportunities; and shape CS playbooks as a founding team member.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

The Customer Support Manager will lead the support team, improve customer experience, manage workflows using data, and handle escalations effectively.

The Customer Support Manager is responsible for enhancing customer experience, managing service complaints, and ensuring departmental efficiency and profitability.

The Customer Support Intern will provide exceptional customer service through various communication channels, resolve inquiries, maintain records, and collaborate with team members to enhance support efficiency.

The Appointment Setter will contact potential clients, schedule appointments for the sales team, and maintain client interaction records. Responsibilities include effective communication, meeting targets, and collaborating with the sales team for alignment.

The role involves managing Google Business Profiles, ensuring verification, and adapting to various software systems while supporting customer inquiries remotely.

The Senior Customer Success Manager will manage relationships with enterprise clients, support onboarding, lead projects, and enhance team productivity in the healthcare sector.

The Development Director leads fundraising strategies, conducts donor outreach, writes proposals, ensures systems for fundraising, and supports organizational leadership.

The Performance Manager will retain revenue, drive customer engagement and utilization, and grow revenue by supporting dealership goals through effective use of DealerBuilt's solutions.

The role involves leading customer experience strategies, managing teams for customer support, integrating empathy into service design, and collaborating with product and operations.