Top Customer Success & Experience Jobs in Milwaukee, WI

Own post-sale success for assigned healthcare and PBM clients from implementation through ongoing account management. Build executive relationships, drive customer satisfaction and retention, maintain success plans, coordinate cross-functional issue resolution, assess product gaps, manage escalations, and mitigate churn risks. The role requires healthcare account management experience, strong communication and conflict-resolution skills, and the ability to partner independently across teams.

Manage post-sale relationships for digital and tech-touch customers by driving onboarding, adoption, renewals, upsells, advocacy, and measurable platform value. The role owns customer KPIs, resolves adoption barriers, coordinates cross-functional issue resolution, supports product releases, develops process improvements, and identifies expansion opportunities. It also uses automation and AI to engage customers at scale while communicating customer needs to Product, Sales, R&D, and Operations.

Own post-sale relationships for enterprise accounts, driving retention, renewals, adoption, expansion revenue, upsells, and cross-sells. The Client Partner aligns IoT and software solutions with customer outcomes, leads executive business reviews and trainings, manages escalations, develops account plans, and represents customer needs internally. Success requires strong communication, organization, project management, stakeholder engagement, and knowledge of enterprise FoodService or Healthcare operations.

Own post-sale relationships for enterprise accounts, driving retention, renewals, upsell, and cross-sell revenue. Guide customers toward adoption, ROI, and measurable operational outcomes while facilitating executive reviews, trainings, and account planning. Partner with Sales, Customer Success, Product, Support, and Operations to resolve escalations, influence product priorities, and identify growth opportunities. Mentor teammates and help scale enterprise account-management best practices. The role requires enterprise FoodService or Healthcare operations knowledge and up to 50% travel.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.

Manage the onboarding and implementation of new retirement plan clients, coordinating data collection, documents, compliance software setup, platform providers, advisors, and client communications. Review plan paperwork, answer operational questions, manage implementation timelines, and ensure work follows company procedures while delivering a strong client and advisor experience.

Provide customer support for B2B SaaS products by answering product questions, guiding users through features, troubleshooting software and account issues, documenting resolutions, and escalating complex problems. Create support documentation, identify recurring issues, communicate product updates, and collaborate with Product, Application Support, and Engineering teams. The role is remote and requires clear communication, problem-solving, customer focus, and the ability to learn software products quickly.

Own technical relationships with enterprise API customers from implementation through launch and optimization. Troubleshoot integration, configuration, documentation, and product issues; collaborate with Product and Engineering; communicate technical problems to customers and internal stakeholders; and convert recurring customer challenges into product feedback. Build a scalable technical onboarding and support function for US customers while helping integrations launch efficiently.

Leads an Account Management team serving healthcare patient engagement clients. Responsibilities include driving retention and revenue growth, managing client relationships, forecasting and renewals, overseeing service delivery, supporting sales and business development, developing employees, resolving client issues, and sponsoring strategic projects. The role requires collaboration across client services, sales, finance, operations, and product teams, along with travel to meet key client stakeholders.

Own the post-sales customer lifecycle for a portfolio of SaaS cybersecurity customers, from onboarding through renewal. Monitor platform health, usage, engagement, and renewal risks; drive adoption through automated campaigns, webinars, and office hours; maintain CRM accuracy and risk tracking; and provide leadership with actionable account-health insights. Partner with Sales to support retention and expansion while delivering consistent, scalable customer outcomes.

Manages customer relationships and drives adoption, satisfaction, retention, and growth for Insurity’s Marine Suite. Responsibilities include leading customer meetings, tracking KPIs, supporting self-service, managing expectations, identifying cross-sell opportunities, ensuring contract and billing compliance, and coordinating medium-complexity enhancements. The role also prepares documentation and statements of work, mentors team members, supports process improvement, and requires Marine Cargo Insurance, logistics, or logistics software experience.

Supports dealer and retailer enrollment in brand programs by connecting social and search accounts through the Thumbstopper platform. Responds to retailer inquiries, resolves Salesforce support tickets within one business day, maintains retailer products, and conducts eligibility research for additional programs. The role requires phone, email, chat, and video support, strong communication and organization, customer relationship skills, and proficiency with Salesforce and Microsoft Office. Training is onsite, followed by a hybrid schedule option.