Top Customer Success & Experience Jobs in Milwaukee, WI

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Post-sales technical subject matter expert who designs and delivers 1:many enablement, builds reusable PoC frameworks, produces advanced technical content, and provides architectural guidance to scale Docker adoption across customer cohorts.

Serve as the strategic lead for client engagements, driving onboarding, media planning, success metrics, and executive-facing recommendations. Partner with Campaign Managers and Account Executives to align strategy, ensure measurement and attribution, identify expansion opportunities, and build scalable onboarding and planning processes to improve client outcomes and retention.

Manage enterprise customer accounts to maximize satisfaction, retention, adoption, NPS, and expansion. Build strong customer relationships, execute lifecycle strategies, collaborate with sales/product/leadership, and drive growth through usage and renewal initiatives.

The Client Support Coordinator processes client employee benefits changes, manages data entry, and provides general administrative support for the Client Services department.

As a Customer Support Analyst, you'll assist clients with technical issues, provide support, and improve usage of Mews solutions, ensuring customer satisfaction in a global environment.

Own inbound support across Dutchie's POS, ecommerce, payments, loyalty, hardware and integrations. Troubleshoot complex issues, support hardware and compliance workflows, triage payments, use AI-assisted tooling, document tickets, and escalate appropriately while working PST coverage.

The Senior Value Consultant helps financial institutions achieve measurable outcomes using Alkami's banking platform through consulting engagements and data-driven recommendations, collaborating with sales and customer success teams.

Deliver customer onboarding and implementation of Alkami's digital banking platform by gathering configuration data, performing configuration and integration testing, guiding customers through UAT, tracking tickets and project progress, coordinating vendors and internal teams, and maintaining product expertise and documentation to ensure successful launches.

Support onboarding and configuration of Alkami Digital Banking by gathering requirements, documenting configurations, assisting in implementations, troubleshooting routine issues, coordinating tasks, and communicating with customers and internal teams under senior guidance.

Serve as secondary account manager for large employer groups and primary contact for a portfolio of smaller large-group clients. Perform benefits analysis, carrier marketing, quoting, reporting, ben-admin configuration, eligibility and billing support, renewal and open enrollment preparation, create client deliverables, and coordinate vendors to ensure seamless client experience.