Top Customer Success & Experience Jobs in Milwaukee, WI

Own team-wide contract administration and renewal workflows while managing a book of B2B subscription accounts. Track renewal timelines, coordinate Account Directors, monitor retention risk, maintain Salesforce documentation, conduct renewal and pricing conversations, support onboarding and user training, coordinate account hygiene with Client Success, and identify upsell opportunities. The role partners with Revenue Operations, Sales Leadership, Client Success, and Finance in a remote environment.

Manage strategic enterprise and mid-market SaaS merchants, serving as a consultative partner and product expert. Own renewal strategy, drive platform adoption, demonstrate ROI, resolve escalations, facilitate business reviews, track portfolio metrics, and collaborate cross-functionally to improve retention, expansion, and merchant outcomes.

The Technical Account Specialist provides front-line support for customers, helping to resolve issues in the prescribing process while ensuring exceptional customer service and communication.

Manage post-sale relationships with healthcare revenue cycle management customers, serving as a trusted advisor to providers and executives. Drive engagement, retention, customer growth, KPI performance, revenue cycle improvements, billing audits, and account receivable outcomes. Coordinate internal resources across support, sales, IT, accounting, compliance, and consulting teams while conducting executive meetings and reviewing customer strategies and performance.

Own the full renewal lifecycle for strategic enterprise accounts, including risk assessment, forecasting, procurement processes, negotiations, multi-year agreements, and closing. Partner with Customer Success, Account Management, Legal, Finance, and Deal Desk to protect recurring revenue and identify expansion opportunities. Maintain pipeline accuracy and execute save strategies for at-risk accounts while navigating complex Fortune 500–1000 buying cycles.

Manage strategic relationships with property management companies and multifamily property owners. Provide day-to-day client leadership, resolve escalations, coordinate reporting and service requests, lead business reviews, oversee implementations and integrations, monitor performance and revenue goals, and support renewals, retention, and growth. Collaborate with Sales, Product, Legal, Finance, Compliance, and leadership to resolve complex issues and maintain accurate client arrangements.

Manage client relationships and day-to-day communication, understand client needs, coordinate requests with internal teams, resolve issues, monitor account activity, maintain accurate records, and communicate client feedback. The role focuses on customer satisfaction, retention, and helping clients gain value from CareerSwift’s AI-powered products and services in a fully remote environment.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Provides technical customer support by triaging and resolving issues involving RelationalAI, Snowflake, Azure, databases, and graph technologies. Troubleshoots logs, stack traces, performance problems, environments, and client applications; communicates with technical and executive stakeholders; collaborates with Sales, Field Engineering, Product Management, and Product Engineering; and improves support processes, tools, products, and customer experience.

Leads a team of 7–8 Customer Success Managers serving upmarket SaaS customers. Responsibilities include coaching and developing talent, driving retention, adoption, customer value, renewals, forecasting, risk management, and operational excellence. Partners cross-functionally with Sales, Product, Support, Professional Services, Marketing, and RevOps to improve customer outcomes and scale Customer Success programs.