Top Customer Success & Experience Jobs in Miami, FL

Manage end-to-end contract renewals for an assigned B2B SaaS account portfolio: create tailored renewal strategies, negotiate pricing/terms, mitigate churn risk, maintain accurate Salesforce data, report renewal KPIs, and partner with Sales, CS, Legal, Finance, and Ops to drive on-time, value-anchored renewals and process improvements using AI-enabled tools.

The Senior Implementation Specialist leads customer onboarding, manages implementation projects, collaborates with teams, and enhances customer satisfaction through effective communication and process improvements.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Serve as the strategic lead for client engagements, driving onboarding, media planning, success metrics, and executive-facing recommendations. Partner with Campaign Managers and Account Executives to align strategy, ensure measurement and attribution, identify expansion opportunities, and build scalable onboarding and planning processes to improve client outcomes and retention.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Provide end-to-end customer support for deposition workflows, manage account and data accuracy, run voice-of-customer feedback processes, troubleshoot issues across systems, and collaborate with Product and Engineering to improve SaaS operations and customer experience.

As a Sales Engineer, you'll drive technical sales through discovery, solution design, demos, and ensure successful customer onboarding and implementation.

Lead customer onboarding from contract to adoption: configure environments (SSO, integrations, workspaces), run trainings and launches, manage enterprise rollouts, apply change management, build repeatable playbooks, and feed implementation insights into education and product.

As a Senior Claims Consultant, you will investigate, evaluate, and resolve insurance claims, ensuring satisfaction while navigating complex legal liabilities.