Top Customer Success & Experience Jobs in Miami, FL

Post-sale technical Solutions Architect embedded in strategic enterprise accounts to drive AI-native developer tooling adoption. Configure environments, design workflows, enable engineering teams, lead architecture reviews, coordinate across Sales/Product/Engineering, and scale organization-wide adoption while measuring engineering impact.

Contact policyholders via phone, SMS and email to schedule insurance appraisals, assist homeowners with the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, prioritize tasks, and report issues to management.

Own a portfolio of strategic accounts to drive adoption, retention, and expansion of Marchex solutions. Build C-suite relationships, deliver Strategic Business Reviews, analyze call and conversation data to produce ROI-driven insights, develop strategic account plans, and collaborate with Sales, Product, Analytics, and Support to resolve issues and identify growth opportunities.

Lead deployment and configuration of the Punchh loyalty platform, gather client requirements, customize features, perform testing and troubleshooting, document configurations and processes, provide customer training and reporting, and relay improvement feedback to the Punchh development team.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Lead regional partner success for health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable client delivery. Build strategic account plans, manage escalations, supervise team members, collaborate cross-functionally, and act as the voice of the customer to influence product and growth.

Lead clinical implementations of the Homecare Homebase application for home health and hospice clients. Serve as subject-matter expert guiding Discovery, Design, Build, Test and Deployment phases, customize clinical content, support change management, train and mentor staff, troubleshoot data and reporting issues, and ensure adoption and best-practice configuration across multi-site deployments.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Manage B2B partner lifecycle post-sale: onboarding, adoption, engagement, renewal, and expansion. Serve as primary partner contact, run QBRs, monitor account health, reduce churn, and build scalable playbooks. Collaborate cross-functionally with Product, Operations, Marketing, and Clinical teams and oversee offshore operational support.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.