About the Role
Core Responsibilities
Promote KlearNow usage across assigned accounts throughout the US and Canada, focusing on measurable business outcomes and ROI.
Translate KlearNow features and capabilities into client-specific business benefits and use cases.
Build ROI cases, executive narratives, and business cases that drive adoption and executive buy-in.
Lead Quarterly Business Reviews (QBRs) that connect KlearNow platform performance to customer trade operations outcomes.
Cultivate senior-level relationships across business units to align KlearNow with strategic goals and digital transformation roadmaps.
Serve as the client-facing liaison for executive stakeholders, providing guidance and aligning technology with business priorities.
Maintain and grow partnerships that position KlearNow as a preferred enabler for transformation initiatives.
Own the full commercial lifecycle post-sale: adoption, renewal, and expansion.
Identify, qualify, and pursue expansion opportunities across teams and business units to increase footprint and wallet share.
Negotiate renewals and contract expansions in partnership with Sales leadership.
Set, measure, and report KPIs (adoption, ROI, revenue share, and others) to stakeholders and leadership.
Monitor and maintain account health scores; own escalation and recovery plans for at-risk accounts.
Oversee timelines, deliverables, and stakeholder communication for high-impact client initiatives.
Bring client feedback and requirements into product planning and cross-functional strategy to ensure KlearNow evolves with user needs.
Serve as a subject matter resource on customers' trade compliance workflows — broker operations, entry types, IEEPA/tariff implications, and HTS classification needs.
Coordinate with Engineering and Operations on platform escalations that affect your accounts
Adoption & Business Value
Executive Engagement & Strategic Partnerships
Commercial Ownership & Portfolio Expansion
Success Metrics & Reporting
Cross-Functional Advocacy
What We Are Looking For
Minimum 10 years in Customer Success, Account Management, or a combination role, ideally in SaaS, logistics, trade compliance, or supply chain software.
Preferably 3-5 years working for and/or with national, enterprise-level customs brokerage houses.
Demonstrated track record owning renewals and expansion revenue, not merely customer satisfaction scores.
Experience managing complex, multi-stakeholder strategic enterprise-level accounts at the VP and C-suite level.
Familiarity with customs brokerage, freight forwarding, and/or trade compliance operations is a significant advantage.
Executive presence: proven success presenting to VP- and C-level audiences and running QBRs independently.
U.S. Customs Broker License issued by U.S. Customs and Border Protection (CBP) or equivalent such as a Certified Customs Specialist (CCS) designation from the NCBFAA is preferred
Commercial acumen: understands ARR, GRR, NRR, and can build a compelling business case for expansion.
Structured communicator: translates operational complexity into crisp executive updates, escalation summaries, and renewal narratives.
Data-driven: comfortable pulling and interpreting account health data from CRM and platform dashboards (HubSpot experience a plus).
Project management instinct: tracks deliverables, flags risk early, and keeps multi-stakeholder initiatives on track.
Skills & Competencies
Skills Required
- Minimum 10 years in Customer Success, Account Management, or a combination role, ideally in SaaS, logistics, trade compliance, or supply chain software
- Demonstrated track record owning renewals and expansion revenue
- Experience managing complex, multi-stakeholder strategic enterprise-level accounts at the VP and C-suite level
- Executive presence: proven success presenting to VP- and C-level audiences and running QBRs independently
- Commercial acumen: understands ARR, GRR, NRR, and can build a compelling business case for expansion
- Structured communicator: translates operational complexity into crisp executive updates, escalation summaries, and renewal narratives
- Project management instinct: tracks deliverables, flags risk early, and keeps multi-stakeholder initiatives on track
- Data-driven: comfortable pulling and interpreting account health data from CRM and platform dashboards
- HubSpot experience
- Preferably 3-5 years working for and/or with national, enterprise-level customs brokerage houses
- Familiarity with customs brokerage, freight forwarding, and/or trade compliance operations
- U.S. Customs Broker License issued by CBP or Certified Customs Specialist (CCS) designation from NCBFAA
What We Do
SUPPLY CHAINS SIMPLIFIED WITH LOGISTICS AS A SERVICE KlearNow is transforming supply chains with its smart Logistics as a Service (LaaS) platform that connects data, people, processes, and organizations to enable new levels of visibility and productivity that reduce logistics costs and create better customer experiences. KlearNow’s customs clearance and drayage marketplaces on its AI-powered platform ease supply chain bottlenecks by digitizing paper-based transactions and enabling customs brokers and transporters to deliver superior real-time visibility needs of importers, exporters, and freight forwarders. The company is headquartered in the heart of Silicon Valley - Santa Clara, California - with an offshore development and support office in Gurugram, India. To better serve global trade, we expanded into Canada and UK, with plans to expand into other countries next year. Key executives and co-founders include Sam Tyagi, a successful serial entrepreneur (currently the CEO and Chairman of KlearNow), Ulf Sandberg, veteran technology executive, and Rick Tellez, a 20+ year experienced logistics and supply chain expert. We are currently expanding and looking to hire superstars. Come join us!
