Top Customer Success & Experience Jobs in Miami, FL

As a Senior Claims Consultant, you will investigate, evaluate, and resolve insurance claims, ensuring satisfaction while navigating complex legal liabilities.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Own strategic employer accounts contracted through health plan partners, driving retention, satisfaction, renewals, and expansion. Deliver data-driven business reviews (clinical outcomes, engagement, ROI), monitor KPIs, surface risks, and partner cross-functionally to expand adoption and demonstrate value at scale.

The Personal Lines Account Manager will manage client relationships, review policies, assist in claims, and maintain records in Applied Epic while ensuring top-notch customer service.

Niche seeks candidates for its Talent Community to connect for future job opportunities. Candidates can express interest, and the Talent Team will review profiles for matching roles.

The Staff Technical Account Manager will lead technical engagements, support quantum solution integration, and build customer relationships. Responsibilities include presentations, technical support, and collaboration with internal teams to address customer needs.

The Sr Dispute Correspondence Specialist manages and resolves borrower disputes and complaints, ensuring compliance with regulations and providing written responses.

The Account Manager is responsible for managing key client accounts, ensuring satisfaction and retention, and fostering long-term partnerships while overseeing client lifecycle activities.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.

Own and administer the Gainsight platform end-to-end: build customer health scoring, configure C360, design playbooks/CTAs, manage account assignments, integrate with Salesforce, create reporting/dashboards, support platform operations, and train CX teams to drive proactive customer engagement.