Top Customer Success & Experience Jobs in Miami, FL

Own a portfolio of co-development client accounts as primary contact. Maintain satisfaction, monitor account health, partner with production to mitigate risks, drive quarterly account growth, manage CRM records and reporting, and represent the company at industry events.

Manage customer onboarding, engagement, training, and support for the Hatch platform. Define processes, collect feedback, analyze user engagement metrics, collaborate with product teams, and create scalable best practices to drive adoption and continuous value.

Manage inbound commercial-insurance support tickets, triage and prioritize issues, escalate to Risk & Compliance, assist customer onboarding and data audits, maintain documentation and knowledge base, and perform generalist startup support tasks.

The Technical Account Manager will serve as the primary contact for clients, manage communication, build relationships, coordinate proposals, and contribute to technical content in the blockchain security space.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Conduct live video onboarding and bookkeeping setup, support customers via chat and email, troubleshoot bookkeeping issues, maintain accurate customer records, collaborate across teams to improve workflows, and deliver proactive, detail-oriented customer service.

Manage post-sale relationships with strategic SaaS customers, drive onboarding and adoption, educate finance teams, identify upsell/cross-sell opportunities, own expansion pipeline and forecasts, manage renewals to minimize churn, and collaborate cross-functionally to advocate customer needs.

The B2B Marketing Account Manager will manage client relationships, oversee marketing strategies, and ensure timely campaign execution while collaborating with other teams.

Provide phone, email, and chat support to Aidin customers at hospitals and provider facilities; develop product expertise, escalate complex issues, contribute to onboarding/training, and share customer feedback across teams to improve processes and outcomes.

The Assistant Photo Manager aids the Photo Manager in leading the Photo Department, focusing on operations, team development, and achieving revenue and guest satisfaction targets through effective coaching and management.