Top Customer Success & Experience Jobs in Miami, FL

Serve as primary post-implementation partner for clients, drive product adoption and value, deliver training and education, identify upsell opportunities, monitor churn risk, develop success and engagement strategies, and relay client feedback to internal teams.

Lead financial performance, retention, and growth for assigned enterprise accounts. Build executive relationships, drive expansion and stabilization strategies, run QBRs/ABRs, coordinate cross-functional delivery, monitor performance, mitigate risks, and maintain account records in Salesforce to ensure operational excellence and client satisfaction.

Provide timely, accurate customer support across phone, in-person, and online channels. Research and resolve routine to complex inquiries (orders, eligibility, payments, shipping, prescriptions), document interactions, escalate systemic issues, support sales or claims as needed, and maintain current product, policy, and process knowledge. May perform QA testing and attend occasional events or travel.

Execute customer onboarding from paid sign-up through activation, early milestones, and renewal. Run kickoff calls, follow and improve playbooks, manage a small portfolio of accounts, spot and remediate churn signals, and ensure proactive communication between Sales and delivery.

Lead Customer Success operations by owning strategy, systems, reporting, and cross-functional programs. Build dashboards, streamline processes, manage projects end-to-end, liaise with Business Systems and Data, and improve retention and expansion motions.

Serve as primary contact for a portfolio of accounts, monitor performance, and deliver AI-driven solutions for automotive dealers and OEMs. Explain complex AI concepts clearly, collaborate with AI specialists and data scientists, identify growth opportunities, manage multiple projects, set and deliver on goals, and maintain confidentiality and a customer-first approach. Requires adaptability, strong communication, time management, and basic AI knowledge. Travel ~10%.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Lead client success for large employer clients on the West Coast. Deliver data-driven value stories, support renewals and upsells with financial models, build executive-level relationships, define and hit KPIs, resolve client issues cross-functionally, and travel ~25% to maintain strong partnerships and drive retention and growth.

The Strategic Account Manager will manage and retain Key Bank's enterprise payment clients, enhancing relationships through cross-selling, service support, and proactive engagement while ensuring compliance and optimizing client solutions.

Support a large portfolio of agency partners to drive retention and platform adoption through reactive support, proactive outreach, training, standardized playbooks, and data-informed escalation. Monitor usage and performance signals, maintain accurate records, and surface trends to improve processes and customer outcomes.