Top Customer Success & Experience Jobs in Miami, FL

Advise customers on email deliverability, manage high-volume sender migrations and IP warm‑ups, maintain ISP relationships, analyze deliverability performance, recommend strategic improvements, enable teams on best practices, and partner with product and engineering to inform roadmap.

Manage day-to-day pretax administration for employer groups and partners, handle inbound calls and emails, resolve escalations, assist with billing and renewals, generate reporting, document activity in CRM, and liaise with IT and internal teams to ensure service and plan changes are communicated and resolved.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Manage customer relationships to maximize product value: drive adoption, run analytics to monitor operations, advise on perioperative process improvements, present ROI to executives, support implementations, coordinate cross-functional teams, enable growth opportunities, and provide training and ad-hoc support.

The Technical Writer will develop and manage technical documentation for software systems, ensuring clarity, compliance, and alignment with government requirements. This role involves collaboration with engineering teams, translating complex concepts into clear documentation, and maintaining documentation standards and practices.

Serve as the primary day-to-day client contact for benefits administration clients, manage client communications, training, documentation, and annual enrollment activities. Coordinate internal teams, drive service quality improvements, support sales activities, and provide consultative guidance on product updates and system functionality to ensure client satisfaction.

Manage technical onboarding and migrations for brand partners on the LTK platform and affiliate networks. Troubleshoot semi-technical issues, verify financial transactions, educate stakeholders, monitor program settings, create documentation, and collaborate cross-functionally to improve processes and client satisfaction.

As a Senior Support Engineer, you will provide technical support for Akeyless's SaaS platform, troubleshoot issues, and assist customers with configuration and best practices, ensuring operational stability and satisfaction.

Act as trusted technical lead for major healthcare accounts: ensure system health and uptime, monitor solution performance, provide regular updates, manage escalations with support, and drive stability and long-term customer success for medical imaging solutions (DICOM/HL7).