Top Customer Success & Experience Jobs in Miami, FL

Manage and grow relationships with service partners, own partner portfolio health, ensure implementation quality, surface delivery risks using AI tools, produce actionable partner health reports, coordinate cross-functionally, and drive partner program improvements.

Provide front-line technical support and onboarding for Ontic's SaaS platform: manage help-desk tickets, resolve client issues, liaise with product and development, create support documentation, report on support metrics, update knowledge portal, and proactively engage clients to ensure exceptional post-sale experiences.

Manage onboarding, activation, and retention for high-value LeagueApps accounts. Lead ramping, training, product adoption, churn risk mitigation, renewals, and cross-functional advocacy while using Gainsight, Zendesk, Jira, and Salesforce to track engagement and drive customer success.

Serve as trusted technical advisor for a portfolio of Premium Support customers, driving adoption, running trainings/workshops, resolving escalations, mapping success plans, coordinating cross-functional teams, and delivering post-incident RCA and customer outcomes.

Provide front-line technical support for DTN grain ERP solutions, troubleshooting software and workflow issues via phone, email, and chat. Diagnose and resolve customer problems, document defects and reproducible steps, collaborate with Product and Development, optimize customer workflows, contribute to knowledge base and continuous improvement, and partner with customers to maximize ERP value.

Owns strategic direction and renewal outcomes for a portfolio of higher-education clients, leads Engagement Managers, runs annual strategy and adoption plans, identifies expansion opportunities, represents client needs internally, and tracks retention and account-health metrics. Requires ~35-40% travel.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Manage a portfolio of district and charter partners to guide end-to-end school scheduling implementations, provide onboarding and training, troubleshoot data integrations and technical issues, track success metrics, support sales efforts in off-season, and share customer insights cross-functionally to improve product and renewals.

The Senior Technical Account Manager for Atlas ensures post-deployment success for customers, driving usage, optimizing the platform, and building collaborative success plans, focusing on customer satisfaction and measurable outcomes.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.