Top Customer Success & Experience Jobs in Miami, FL

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

The Director of Partner Success will manage critical partner relationships, develop strategies for growth, and oversee the operational excellence of partnership functions within a remote health tech setting.

Owner of strategic relationships for large, multi-national employer partners. Develop account strategies, lead C-suite conversations, present data-driven VOI/ROI, align product roadmap, drive engagement, mitigate risks, and collaborate cross-functionally to ensure renewals and customer success.

The DEIA Impact Intern will assist in researching best practices, developing training resources, organizing DEIA events, and contributing to internal initiatives.

The Account Manager fosters relationships with existing customers, manages support escalations, negotiates commitments, identifies growth opportunities, and collaborates with engineering teams to align products with customer needs.

Serve as the highest technical escalation within Support, triaging complex Jira tickets, performing root-cause analysis via SQL, log and code inspection, authoring detailed escalation tickets, partnering with Product and Engineering, mentoring Tier 1/2, participating in on-call rotation, and driving defect prioritization and resolution for MeridianLink's fintech product suite.

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

The AVP, Client Account Management oversees client retention and growth, transforming relationships into strategic partnerships while managing account health and team performance.

Manage a portfolio of customer onboarding projects for Qualio, design and execute onboarding plans, communicate with customers and internal teams, educate customers on product best practices, track risks/issues, and ensure smooth handoffs to Sales and CSMs.

Manage enablement programs for Go to Market teams, design learning experiences, analyze skills gaps, facilitate workshops, and measure program effectiveness.