Top Customer Success & Experience Jobs in Miami, FL

Manage enterprise and mid-market customer relationships, develop success plans, address issues, answer technical and non-technical questions, and provide strategic recommendations that improve subscription retention, revenue, and customer experience. Collaborate with Sales, Operations, Product, and Customer Success teams while managing expectations, timelines, risks, and deliverables in a remote-first startup environment.

Manage value realization, adoption, customer health, and strategic growth for large lending-industry customers. Lead business reviews using performance benchmarks, develop account and enablement plans, guide adoption of AI agents, coordinate internal teams, manage recovery plans, and identify expansion opportunities. Serve as an executive advisor across mortgage, home equity, and consumer lending operations.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Lead and deliver large-scale, technology-enabled business transformations for Financial Services clients. Advise CxO-level stakeholders, run assessments and workshops, craft experience-led strategies and multi-year roadmaps, and drive adoption and measurable value. Collaborate with Sales, delivery, architects and partners to support sales of enterprise Professional Services and uncover future opportunities.

Serve as the persistent technical partner for strategic and premium customers, diagnosing workflows, labeling, configurations, model behavior, and technical health. Build success plans with Customer Success Managers, guide implementations and model releases, conduct technical health reviews, coordinate fraud incident responses, and communicate technical findings to business and engineering stakeholders. Identify recurring customer patterns and provide feedback to Product and Engineering while supporting account retention and growth.

Lead and manage software implementation projects for hospital pharmacy customers. Serve as primary customer contact, schedule deployments, configure software, run training (remote and onsite), coordinate with internal teams and wholesalers, maintain project documentation, and travel extensively to support hardware/software rollouts.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Own a portfolio of accounting-firm customers, driving retention, renewals, expansion, adoption, and measurable business outcomes. Build executive relationships, success plans, ROI cases, and renewal forecasts; identify churn risks and expansion opportunities using customer data and analytics. Collaborate with Sales, Product, Engineering, Marketing, Implementation, Support, and Education teams to improve customer outcomes and influence product priorities. The role requires strong commercial ownership, strategic communication, cross-functional leadership, and periodic travel.

Serves as the senior technical advisor for strategic enterprise customers, owning technical relationships, architecture reviews, adoption, health assessments, escalations, root-cause analysis, and executive briefings. Partners with Product, Engineering, Support, Sales, and Customer Success to drive outcomes, retention, and expansion. Creates scalable documentation and enablement while mentoring TAMs and support engineers. Requires strong enterprise integration, API, cloud, troubleshooting, communication, and cross-functional leadership experience.